Charlene Campbell
North Las Vegas ,NV
Summary
Ambitious, career-focused job seeker, anxious to obtain a position with a company that will help me grow professionally by gaining a deeper understanding of the industry. Skilled in working under pressure and adapting to new situations and challenges.
Overview
11
11
years of professional experience
Work History
HR Consultant
Robert Half - Fontainebleau
10.2023 - 01.2024
- Managed registration desk, ensuring accurate tracking of 300+ attendees per day for efficient data management.
- Answered questions, pointed out important features, and offered further details to members.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
Customer Experience Analyst/Customer Support Representative
Telus International
01.2019 - 08.2023
- Streamlined QA processes for increased efficiency
- Analyzed customer feedback to identify trends and make recommendations for process improvements.
- Mentored and coached team members on QA topics and strategies.
- Achieved high-quality communication with customers, using active listening and clear verbal skills.
- Participated in regular meetings with management to assess and address issues and implement improvements.
Customer Service Representative/Pharmacy Assistant
Walgreens
01.2014 - 01.2019
- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
- Engage customers and patients by greeting them and offering assistance
Customer Service/Floor Supervisor
Ross Inc
01.2013 - 01.2014
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Sunrise Mountain High School
Las Vegas07.2012
Skills
- Friendly, Positive Attitude
- Adaptability
- Customer Service
- Attention to Detail
- Data Analysis and Resolution
- Data Entry
- Excel / Google Sheets
- Power Point / Google Slides
Timeline
HR Consultant
Robert Half - Fontainebleau
10.2023 - 01.2024
Customer Experience Analyst/Customer Support Representative
Telus International
01.2019 - 08.2023
Customer Service Representative/Pharmacy Assistant
Walgreens
01.2014 - 01.2019
Customer Service/Floor Supervisor
Ross Inc
01.2013 - 01.2014
High School Diploma -
Sunrise Mountain High School
Similar Profiles
David PriceDavid Price
Client Services Director at Robert Half Japan, Robert Half Management Resources, FMP ConsultingClient Services Director at Robert Half Japan, Robert Half Management Resources, FMP Consulting
Lance QuaneyLance Quaney
Bartender at FontainebleauBartender at Fontainebleau
Douglas RosadoDouglas Rosado
Armed Security Officer at FontainebleauArmed Security Officer at Fontainebleau
Hanna JewellHanna Jewell
Pediatric Hematology/Oncology Infusion Registered Nurse at Cure4theKidsPediatric Hematology/Oncology Infusion Registered Nurse at Cure4theKids
Willice HopkinsWillice Hopkins
Staff RN at UMCStaff RN at UMC