Summary
Overview
Work History
Education
Skills
Reading, Gardening, DIY Projects
Work Availability
Quote
Timeline
Volunteer
CHARLENE CHAPPEL

CHARLENE CHAPPEL

Customer Service Professional
Union City,GA

Summary

Highly experienced customer service, collection professional proficient in research and resolving customers' issues by utilizing strong problem solving and communication skills to deliver customer satisfaction. In-depth experience assessing individual needs and providing solutions to better serve both the customer and the company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
15
years of professional experience

Work History

CUSTOMER SERVICE AGENT

FTD FLORAL
12.2022 - 07.2023
  • Duties included placing orders and selling arrangements for floral clients
  • And handling customer service issues for floral shops.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Addressed customer account discrepancies and concerns.

CUSTOMER SERVICE AGENT

ARISE, HOME DEPOT
06.2021 - 02.2022
  • Duties include helping customers with questions or concerns about company products and services by phone
  • Assisted customers with placing and tracking orders along with recommending products or services needed to complete their project.
  • Communicated with clients regarding account services, statements, and balances.
  • Contacted customers to return routine and general calls promptly.
  • Handled customer inquiries and suggestions courteously and professionally.

CASH MANAGEMENT SPECIALIST

LOOMIS ARMOURED
10.2016 - 04.2021
  • Conducted deposit verifications by counting money and or change orders using specialized counting equipment, Processed check deposits from banks and ATMs for commercial accounts.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

COLLECTION REPRESENTATIVE

FOCUS RECEIVABLES MANAGEMENT
06.2014 - 10.2016
  • Placed phone calls manually or by dialer system to customers to make agreements for payment on their delinquent credit card accounts
  • Performed skip tracing tasks to locate customers
  • Kept track of assigned accounts to identify outstanding debts
  • Negotiated payoff deadlines or payment plans
  • Handled questions or complaints
  • Updated account status and database.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.

CALL CENTER AGENT

LiveOps Cloud
05.2008 - 06.2014
  • Received inbound calls from customers wanting to place orders for various products that were televised in infomercials
  • Assisted with product information and offered additional products to enhance their purchasing experience

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

GED -

City Colleges of Chicago
Chicago, IL
1979

Skills

  • Communication
  • Computer Software Skills
  • Empathy
  • Stress Management
  • Problem Solving
  • Interpersonal Skills
  • Teamwork
  • Professional Voice
  • Full knowledge of FDCPA
  • CRM Software
  • Microsoft Office
  • Online Chat
  • Cash Counting
  • Administrative and Office Support
  • Problem Resolution
  • Inbound Customer Service

Reading, Gardening, DIY Projects

Love  reading self improvement books. Spend lots of time container gardening. Currently upgrading home.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

CUSTOMER SERVICE AGENT

FTD FLORAL
12.2022 - 07.2023

CUSTOMER SERVICE AGENT

ARISE, HOME DEPOT
06.2021 - 02.2022

CASH MANAGEMENT SPECIALIST

LOOMIS ARMOURED
10.2016 - 04.2021

COLLECTION REPRESENTATIVE

FOCUS RECEIVABLES MANAGEMENT
06.2014 - 10.2016

CALL CENTER AGENT

LiveOps Cloud
05.2008 - 06.2014

GED -

City Colleges of Chicago

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