Charlene Clark
Rancho Cucamonga
Summary
Dedicated and punctual professional with a strong work ethic, adept at thriving in fast-paced environments and effectively collaborating within team settings. Proven experience in management, retail, and office operations showcases versatility and a commitment to excellence. Demonstrates the ability to prioritize tasks and consistently meet deadlines, contributing to overall team success.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Rancho Cucamonga
02.2025 - Current
- Assisted in training new staff on operational procedures and customer service standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Cashier/Stocker
Dollar Tree
Rancho Cucamonga, CA
03.2020 - 01.2025
- Processed transactions accurately and efficiently, ensuring a seamless customer experience.
- Greeted customers entering the store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Organized stock shelves to maintain optimal product visibility and accessibility.
- Restocked shelves efficiently, ensuring optimal product availability and presentation.
Client Services Supervisor
LEXXIOM
Rancho Cucamonga
11.2012 - 03.2020
- Supervised client service team to enhance operational efficiency and customer satisfaction.
- Developed scripts and templates to streamline response times for common customer issues.
- Implemented feedback mechanisms to gather insights on customer needs, driving service enhancements.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - General
Chaffey College
Rancho Cucamonga, CA01-2022
Sociology
California State University, Fullerton
Fullerton, CA10-2026
Skills
- Loss prevention strategies
- Product merchandising
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Timeline
Assistant Store Manager
Dollar Tree
02.2025 - Current
Cashier/Stocker
Dollar Tree
03.2020 - 01.2025
Client Services Supervisor
LEXXIOM
11.2012 - 03.2020
Associate of Science - General
Chaffey College
Sociology
California State University, Fullerton