CHARLENE COLEMAN
Schererville,IN
Summary
Dynamic and results-driven professional with extensive experience at Advocate Aurora Health Care, excelling in customer service and strategic operations. Proficient in medical software and EMR, I effectively improved scheduling efficiency while fostering strong communication with patients and staff. Committed to quality assurance and compliance with HIPAA regulations, ensuring optimal patient care. Dedicated professional with strong customer service skills and expertise in HIPAA and OSHA regulations. Proficient in Microsoft Office and medical software, ensuring accurate record-keeping and efficient scheduling.
Overview
12
12
years of professional experience
Work History
Pre Service Scheduler I
Advocate Aurora Health Care
08.2025 - Current
- Provided excellent customer service by responding promptly to inquiries via phone.
- Informed customers of service appointment dates and times.
- Maintained accurate records of all scheduled appointments and customer interactions in database system.
- Advised customers on available services and recommended additional services as needed.
Patient Service Representative
Illinois Retina Association
03.2024 - 07.2025
- Greeted patients and scheduled appointments to ensure efficient workflow.
- Maintained patient records while collecting payments accurately.
- Verified insurance details and managed phone communications.
- Ensured compliance with HIPAA and other healthcare regulations.
Multi-site Scheduling Coordinator
ATI Physical Therapy
12.2021 - 12.2023
- Built strong relationships with management and executives by scheduling effectively and communicating clearly.
- Developed daily work schedules using employee data to ensure efficient patient flow and meet company goals.
- Coordinated production schedules by collaborating with therapists and directors.
- Assisted customers with appointment inquiries and managed copayments.
Guest Service/Hospitality Associate
Advocate Aurora Health Care
07.2013 - 10.2021
- Provided information and directions to guests regarding property amenities, including gift shop and dining areas.
- Maintained hospitality policies while escorting guests and patients to designated locations.
- Collaborated with client development team to manage budget and enhance volunteer coordination for funding initiatives.
- Oversaw office inventory management, including ordering supplies and coordinating volunteer efforts for deliveries.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZAssociate of Science - Business Administration
Robert Morris College
Chicago, ILSkills
- Microsoft Office proficiency
- Knowledge of HIPAA and OSHA regulations
- Marketing strategies
- Leadership capabilities
- Medical software and EMR expertise
- Customer service excellence
- Salesforce expertise
Timeline
Pre Service Scheduler I
Advocate Aurora Health Care
08.2025 - Current
Patient Service Representative
Illinois Retina Association
03.2024 - 07.2025
Multi-site Scheduling Coordinator
ATI Physical Therapy
12.2021 - 12.2023
Guest Service/Hospitality Associate
Advocate Aurora Health Care
07.2013 - 10.2021
Associate of Science - Business Administration
Robert Morris College
Bachelor of Science - Business Management
University of Phoenix