Charlene Dowdy
Durham,NC
Summary
Dynamic professional with expertise in billing operations and customer service. Proven track record in account reconciliation and data entry, ensuring accurate invoicing and enhanced client satisfaction.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Supply Point Systems
Durham, North Carolina
05.2025 - Current
- Updated customer account details in billing systems to maintain accurate billing records and enhance customer service.
- Verified billing information to ensure accuracy and completeness, facilitating error-free invoicing.
- Generated billing reports for management review, providing insights for financial decision-making.
Production Cell Leader
Supply Point Systems
Durham, North Carolina
05.2022 - 05.2025
- Achieved three promotions within 18 months by exceeding production KPIs and showcasing leadership excellence.
- Coordinated daily production schedules to maintain 90% on-time delivery rates through collaboration with logistics and quality teams.
- Supervised team of 2 assemblers, optimizing workflows to achieve a 10% increase in production output.
Travel Agent Assistant
Transformative Travel
Durham, North Carolina
01.2021 - 10.2021
- Researched travel options, pricing, and promotions to provide tailored recommendations for clients.
- Consulted clients to identify travel preferences, budgets, and requirements.
- Explained travel policies and documentation requirements to ensure clients understood terms and conditions.
Education
BBA -
Strayer University
Washington, DC12-2029
High School Diploma -
Brittain Academy
High Point, NC06-2019
Skills
- Billing operations
- Billing procedures
- Account reconciliation
- Data entry
- Project management
- Scheduling operations
- Customer service
Timeline
Billing Specialist
Supply Point Systems
05.2025 - Current
Production Cell Leader
Supply Point Systems
05.2022 - 05.2025
Travel Agent Assistant
Transformative Travel
01.2021 - 10.2021
BBA -
Strayer University
High School Diploma -
Brittain Academy