Passion Black
Austin,TX
Summary
Dynamic billing specialist with a proven track record at AMBA, achieving over 96% issue resolution. Expert in data analysis and operational excellence, I excel in building relationships and driving continuous improvement. Skilled in project management and budgeting, I deliver impactful solutions that enhance processes and customer satisfaction.
Overview
21
21
years of professional experience
Work History
BILLING SPECIALIST
Association Member Benefits Advisors (AMBA)
Austin, TX
05.2021 - Current
- Project Leadership & Analytics: Managed complex research and data initiatives to resolve intricate payment and collection discrepancies.
- Stakeholder Management: Navigated diverse communications to resolve high-level financial issues and drive process/technology improvements.
- Operational Excellence: Maintained a 96%+ resolution rate while educating clients on premiums, billing, and claims processes.
- Strategic Growth: Captured 14K+ new accounts in one year by aligning insurance offerings with the specific needs of public employees.
- Financial Integrity: Managed end-to-end billing accuracy and invoice processing to ensure seamless revenue cycles.
BUSINESS OFFICE SPECIALIST
Robert Half
Austin, TX
02.2021 - 05.2021
- Operational Strategy: Delivered efficiency-driven strategies for high-profile clients including Si Energy Gas, Snowden Onsite Septic, and Pearson Education.
- Resource Management: Optimized budgets, inventory, and administrative workflows to maximize organizational output.
- Cross-Functional Collaboration: Cultivated strategic relationships across all organizational levels to align goals and drive performance.
- Data-Driven Improvement: Analyzed performance gaps to provide actionable insights across personnel, technology, and process frameworks.
- Financial Oversight: Managed end-to-end financial operations, including billing, invoicing, work orders, and comprehensive reporting.
Chief family officer & accounting specialist
Black & Associates
09.2014 - 02.2019
- Operational & Financial Oversight: Streamlined operations by managing budgets, accounting, A/P, A/R, and comprehensive financial reporting.
- Strategic Procurement: Optimized contracts and inventory through extensive market research to secure competitive pricing and reduce costs.
- End-to-End Fiscal Management: Directed billing, invoicing, and account reconciliations to ensure 100% accuracy in records and work orders.
CASE MANAGER
Williamson County & Cities Health District
Cedar Park, TX
01.2013 - 09.2014
- Case Management & Advocacy: Provided comprehensive care planning and advocacy for families, securing critical support for medical, housing, educational, and financial needs.
- Strategic Community Partnerships: Forged relationships with community stakeholders and the WIC program to maximize resource access and referral networks.
- Direct Client Engagement: Conducted home and school-based assessments to deliver personalized case management and achieve optimal developmental outcomes.
- Operational Optimization: Analyzed program performance to identify gaps and implement process improvements across people and technology.
CASE MANAGER
Borden Avenue Veterans Residence
Long Island, NY
02.2005 - 12.2012
- Veteran Case Management: Delivered targeted support and crisis intervention for veterans facing homelessness and mental health challenges within a short-term housing framework.
- Clinical Assessment: Conducted psychosocial screenings to develop and implement data-driven, research-based care plans.
- Outreach & Education: Provided empathetic training and advocacy to veterans and their families, focusing on stability and coping techniques.
- Fiscal Administration: Managed all financial documentation, including billing, invoicing, work orders, and regulatory reporting.
Education
Bachelor of Business Administration -
MONROE COLLEGE
Bronx, NYSkills
- Project & Program Management
- Team Leadership & Development
- Continuous Improvement
- Billing Operations
- Data Analysis
- Operational Excellence
- Government Contracts
- Contract Negotiation & Management
- Accounting
- Auditing
- Compliance Review
- Program Development
- Grant Administration
- Training & Communication
- Budgeting
Timeline
BILLING SPECIALIST
Association Member Benefits Advisors (AMBA)
05.2021 - Current
BUSINESS OFFICE SPECIALIST
Robert Half
02.2021 - 05.2021
Chief family officer & accounting specialist
Black & Associates
09.2014 - 02.2019
CASE MANAGER
Williamson County & Cities Health District
01.2013 - 09.2014
CASE MANAGER
Borden Avenue Veterans Residence
02.2005 - 12.2012
Bachelor of Business Administration -
MONROE COLLEGE