Charlene Ducote
San Antonio,TX
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages veterinary expertise to manage job functions. Excellent communicator with focus on results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Biological Laboratory Technician, Civilian DXIII
DOD Air Force Research Laboratory
10.2020 - Current
- GS 11 equivalent
- Lead research laboratory technician and team supervisor, manages diverse team consisting of military officer and enlisted from both Air Force and Army, government civilians, and contract staff, mentors and develops junior staff
- Scheduling manager, work alongside research team to manage daily scheduling conflicts to reduce operational backlogs ensuring mission execution
- Develops and implements policy in accordance with industry and DOD regulations and standards by developing, monitoring performance measures and metrics resulting in two successful zero finding accreditation visits
- Training Manager, trains new hires and perform cross-training exercises with experienced workers, developed and implemented comprehensive training program to increase employee productivity and morale, alternate training methods to diversify instruction, strengthen learning opportunities, and enhance program success
- Oversees daily vivarium execution, improved lab efficiency by implementing automated processes and equipment upgrades, designed processes to increase efficiency by minimizing error and reducing repetitive tasks, oversees DEA controlled drug program and licensing
- IACUC Committee voting member, SME in veterinary matters, helps develop and mold research studies
- Government Purchase Card (GPC) holder, coordinates departmental budgets and resource allocation, optimizing lab operations while minimizing expenditures, Reduced expenditure discrepancies by conducting regular audits and implementing cost controls.
- Interim Vivarium Manager for 1 year, Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services, Evaluated facility operations and personnel for safety and health regulations compliance.
Emergency and Critical Care Supervisor
MissionVet Specialty and Emergency
04.2020 - 10.2020
- Responsible for the managing and overseeing the emergency and critical care team
- Develop and execute protocols to ensure program meeting standard of care and accreditation standards during pandemic
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks, increased team productivity by implementing efficient workflows and setting clear expectations for staff members resulting in a more efficient triaging process safeguarding patient care
- Revitalized training program, organized and edited training manuals, multimedia visual aids, and other educational materials.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows, leveraged leadership skills to resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed 24 hour team schedule, secured new software to provide team transparency in schedule, highlighting gaps in schedule for team to pick up shifts within budget constraints, established relief work opportunities
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts, worked closely with other departments within the organization to address workforce planning needs effectively.
Emergency and Critical Care Veterinary Technician
Austin Veterinary Emergency and Specialty
09.2019 - 04.2020
- Overnight shift lead, mentored junior team members, fostering a culture of continuous learning and skill development.
- Administered medications as prescribed by veterinarians for optimal patient recovery rates.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical suites, ensuring proper sterilization of equipment and adherence to aseptic techniques.
- Ensured proper handling of laboratory specimens for accurate results while minimizing contamination risks.
- Collaborated with the veterinary team to ensure seamless communication and coordination during emergencies.
- Monitored vital signs during anesthesia induction, surgery, and post-operative recovery periods for safe procedures.
Pharmaceutical Account Manager
Humco
01.2019 - 08.2019
- Territory started 36k per month revenue and grew to 60k
- Provided 10% growth with in person pharmacy visits in Georgia
- Closed 15 new accounts within 7 months
- Work directly with pharmacies to understand their needs and create solutions to ensure a smooth sales process
- Daily use of CRM software system.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Emergency and Critical Care Technician - Shift Lead
MissionVet Specialty & Emergency
08.2017 - 01.2019
- Weekend shift lead, mentored junior team members, fostering a culture of continuous learning and skill development.
- Lead by example and fostered a positive and jovial culture, mentored team with options to help streamline their work and grow skills resulting in less conflict and fewer call outs on weekend shifts
- Administered medications as prescribed by veterinarians for optimal patient recovery rates.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical suites, ensuring proper sterilization of equipment and adherence to aseptic techniques.
- Ensured proper handling of laboratory specimens for accurate results while minimizing contamination risks.
- Collaborated with the veterinary team to ensure seamless communication and coordination during emergencies.
- Monitored vital signs during anesthesia induction, surgery, and post-operative recovery periods for safe procedures.
Biological Science Technician, Civilian GS-9
Naval Medical Research Unit
11.2015 - 01.2019
- Managed and oversaw veterinary science team, maximized team productivity with effective scheduling, resource allocation, and personnel management
- Execute protocols by utilizing knowledge of laboratory practices and technical skills to assist in advance research programs, therapeutic interventions, and developing technologies to help connect current trends in patient care with new updated modalities to help soldiers survive in battlefield conditions
- Develop hypothesis driven experimental designs, interpret and analyze raw data, summarize and convey results in the form of internal laboratory research reports for review.
- Interim Laboratory Manager, Shared duties and maintained the veterinary science department during absence of a Department Head, managed aspects of the laboratory operations including team, equipment, documentation, accounting, and safety, acted as liaison between lab and Commanding Officer, science team
- Training manager, Developed training program from scratch to include the mentor ship and development of the team by organizing continuing education from internal and external resources, evaluated training program’s success, and generated reports periodically to demonstrate group and individual progress;Expanded training program to collaborate with other departments to maintain their skills and have exposure to new innovative practices.
Veterinary Technician - Surgery Lead
Affordable Pet Care
11.2013 - 11.2015
- Partnered with medical director to transition hospital smoothly during ownership transition, resulting in retention of 80% of employees
- Controlled Substance Coordinator, managed controlled drug logs and inventory in accordance with DEA regulations
- Head Surgical Technician, established cross training program to build surgery capabilities, worked alongside hospital manager to secure equipment, and develop standard procedures
- Demonstrate wide variety of technical skills and knowledge which includes but not limited to; prepare and administer medications, provide initial triage, diagnostic imaging, anesthesiology, phlebotomy, laboratory, knowledge of multiple species anatomy, emergency care, perform minor medical procedures, disease management, client education
Veterinary Technician
Veterinary Clinics of America
05.2011 - 11.2013
- Be veterinarian's primary medical support
- Demonstrate wide variety of technical skills and knowledge which includes but not limited to; prepare and administer medications, provide initial triage, diagnostic imaging, anesthesiology, phlebotomy, laboratory, knowledge of multiple species anatomy, emergency care, perform minor medical procedures, disease management, client education
- Demonstrated desire to learn and contribute which lead to promotion from kennel technician to veterinary technician within 5 months
Skills
- Interpersonal and written communication
- Safety Compliance
- Research and documentation
- Scientific Writing
- Anesthesia Expertise
- Natural leadership skills
- Creative solutions
- Innovative thinking
- Attention to Detail
- Critical Thinking
- Computer Skills
- Multitasking Abilities
Education
- University of Texas at San Antonio, Bachelor's of Science - Biology, 05/01/11
- Benedictine University, Dual Masters Degree Program, MBA and MPH, currently enrolled
Certification
- Certified Phlebotomist - 2016
Public Service
Advisory Board Member, District 1, for City of San Antonio Animal Care Services - July 2023 to present
Additional Information
Currently holds Secret Level Clearance
References
- Councilwoman Sukhdeep Kaur PhD, City of San Antonio Councilwoman, District One, (240) 475-2629
- Colonel Amy Field, DVM, Chief of the Research Support Division, US Army Medical Research Institute of Chemical Defense, (240) 812-2434
- Carrie Crane, Branch Chief Veterinary Sciences, Air Force Research Laboratory, (210) 381-7286
Timeline
Biological Laboratory Technician, Civilian DXIII
DOD Air Force Research Laboratory
10.2020 - Current
Emergency and Critical Care Supervisor
MissionVet Specialty and Emergency
04.2020 - 10.2020
Emergency and Critical Care Veterinary Technician
Austin Veterinary Emergency and Specialty
09.2019 - 04.2020
Pharmaceutical Account Manager
Humco
01.2019 - 08.2019
Emergency and Critical Care Technician - Shift Lead
MissionVet Specialty & Emergency
08.2017 - 01.2019
Biological Science Technician, Civilian GS-9
Naval Medical Research Unit
11.2015 - 01.2019
Veterinary Technician - Surgery Lead
Affordable Pet Care
11.2013 - 11.2015
Veterinary Technician
Veterinary Clinics of America
05.2011 - 11.2013
- Certified Phlebotomist - 2016
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