Gbatokai Dakinah
Azle,TX
Summary
Successful experience in customer service and support with recognized strengths, problem-solving and troubleshooting, sales, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. A team player acknowledged. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Civilian Security Officer
DFW International Airport
06.2022 - 12.2022
- Conducting terminal security patrols to safeguard airport, detect vulnerabilities, and deter potential threats
- Conducting roving security patrols in AOA fence lines, gates, cargo, hangar areas, airport board buildings, construction, and critical infrastructure sites
- Inspecting vehicles at AOA gates for valid DFW Airport-issued AOA decals and current/valid DFW International Airport Board SIDA badges; checking additional areas as needed.
- Composing reports as deemed necessary and appropriate by DPS management of activities and maintaining logs of visitor activity in DFW Airport office buildings
- Notifying DPS management of any attempts to enter AOA, terminal sterile areas, office buildings, or any other assigned area of surveillance without proper authorization
- Coordinating with Police Services and other Board departments on traffic management
- Providing variety of additional duties within Department of Public Safety, including staging assets for disaster and emergency response
- Participates in functional and cross-functional to increase efficiency and effectiveness of Security.
- Managed time efficiently to complete all tasks within deadlines
Security Officer
National Security & Protective Services, Inc
05.2021 - 10.2021
- Performs security patrols of designated areas on foot (interior) and (exterior)
- Respond to re-boot requests promptly and conduct re-boots accurately
- Respond to all emergencies, incidents, alarms
- Devising strategies, appointing personnel, and implementing protocols that would ensure the safety of the establishment and the people inside
- Accurately complete Risk360 Incident Reports with high degree of attention to detail and on time
- Monitor any/all suspicious activity and report it to their Shift Supervisor.
- Monitor CCTV (Site IQ & DVTel) & Access Control Systems (CCURE)
- Provides technical advice on a wide variety of issues, including regulations, and other guidance related to Security program and processes
- Participates in functional and cross-functional to increase the efficiency and effectiveness of Security.
Security Officer
G4S
11.2020 - 02.2021
- Performs security patrols of designated areas on foot (interior), in-vehicle (exterior), on a bicycle (exterior); bicycle patrols may last up to 4 hours per shift per Officer
- Respond to re-boot requests promptly and conduct re-boots accurately
- Respond to all emergencies, incidents, alarms
- Accurately complete Risk360 Incident Reports with a high degree of attention to detail and on time
- Logistics security operations
- Provides technical advice on a wide variety of issues including regulations, and other guidance related to the Security program and processes
- Devising strategies, appointing personnel, and implementing protocols that would ensure the safety of an establishment, goods, and the people inside
- Monitor CCTV (Site IQ & DVTel) & Access Control Systems (CCURE)
- Conduct safety equipment audits (AED, fire extinguisher, eyewash stations, and any other areas requested by their SSM)
- Ensure all Google safety guidelines are being applied by Googlers, visitors, etc
- And report any issue to their Shift Supervisor
- Complete Security Officer Report each shift outlining shift activities.
Infantryman
US ARMY
01.2017 - 07.2020
- Leads and supervises infantry unit (10-20 persons) in offensive and defensive ground combat using various weapons
- Uses individual infantry weapons, lays field wire, performs essential communications functions, and operates communication equipment
- Utilizes camouflage to conceal weapons and personnel; constructs minor fortifications; performs land navigation
- Performs preventive maintenance on weapons, equipment, and some vehicles; makes verbal reports; administers
- First aid; operates wheeled vehicles to transport personnel, supplies, and equipment
- Logistics security operations
Configuration Tech
Compucom
07.2016 - 01.2017
- Unpacks appropriate CPU hardware and software and installs each at default or to custom specifications
- Tests configured systems for appropriate functioning and troubleshoot any errors found
- Documents installations with a quality assurance sheet for accurate billing, warranty contracts, product defects processing, and timely vendor returns/reimbursements
- Follow customer PC system specifications and instructions for configuration services
- Complies with departmental training certification requirements.
BSA Clerk Contractor
TD Bank
06.2015 - 06.2016
- Research politically exposed persons within the bank to ensure bank account in a politician's name belongs to them.
- Assists Bank Secrecy Act (BSA) co-coordinator with branch and exempt customer reviews
- Research cash transaction reports using ''COLD'' system
- Prepare CTRs
- Daily communication with the head tellers and supervisors.
- Submits currency transaction reports to the internal revenue service and responds when follow-up is necessary
- Ensure all department monitoring, investigation, data validation, reporting, and recordkeeping functions are performed.
IT Support Specialist Contractor
Ocean Computer Group
11.2014 - 04.2015
- Install and configure workstations for the state of NJ
- Install Chromebook at schools throughout NJ
- Apply diagnostic utilities to aid in troubleshooting
- Manage PC images
- Troubleshoot and repair computers and other electronics
- Identify and learn appropriate software and hardware
- Perform hands-on fixes at the desktop level, including installing and upgrading
- Implement file backups and configure systems and applications
- Recover equipment from the company or broken equipment being replaced
- Organizing equipment warehouse
- Creation construction
PC Tech
04.2010 - 10.2014
- Installing hardware and software systems
- Maintaining or repairing equipment
- Troubleshooting a variety of computer issues
- Setting up computer security measures
- Help manage inventory
- Providing assistance to staff
- Update computer software and hardware
- Assessing the work of the departments
- Create Inventory Spreadsheet
- Troubleshoot and repair computers and other electronics.
Receiving Supervisor
Goodwill
09.2003 - 06.2005
- Receive donations from people and provide them with a receipt for a tax deduction
- Supervise and support shipping and receiving personnel
- Ensure loading of trucks is accurate and timely
- Organizing equipment provisioning warehouse
- Ensure accurate receiving of inventory
- Preparing documentation as required
- Direct movement of inventory from receiving to storage and work areas
- Coordinate pickups
- Responsible for the safety of the shipping / receiving dock personnel.
Education
Associate of Science - Information technology
ITT Technical Institute
2010
Skills
- Skills
- Antiterrorism Awareness Training Risk Management Active Shooter Advanced First Aid Human Health and Disease Prevention Military Science Orienteering Safety Windows, Unix, Linux, Mac OSX, VMWare, Office, DNS Critical Thinking, Complex Problem Solving, Judgment and Decision-Making, Active Listening, Computers and Electronics, Mathematics, Operations, and Systems Analysis, Monitoring, Accurate, Computer competent, troubleshooting and repair electronics, Customer-focused, Detail-oriented, good phone etiquette, manage multiple tasks, Mechanical aptitude, Planning ability Sets and follows course of action to accomplish goals, Project management skills, Quality focused Written communication, Oral Communication, Presentation skills, Problem solver Manages assigned portfolio(s) Professionalism Dependability Communication
- Strong communication skills analytical and problem-solving skills written and verbal communication, organizing equipment provisioning warehouse, inventory management, Microsoft Excel, Microsoft Office applications, Data entry experience, Interpersonal skills and professional verbal communication skills, Strong organizational skills and attention to detail Technical Troubleshoot customer confidential information multiple tasks Customer Service/Support function
- Microsoft Office Applications (Word, Excel, PowerPoint, Internet Explorer, Outlook, etc) software
- Conflict De-Escalation
- Security services
- Security officer development
- Application security
- Personal security
- Public security knowledge
Accomplishments
- Certifications: CPR/First Aid
- OSHA 10-Hours General Industry Safety and Health.
Certification
Active Shooter. Microsoft Certification. Technology Specialist. Certified Office Professional. Help Desk. IT Project Leader. Support Center Management. Data. Support Center. Network. Communicate. Troubleshooting. diagnostics of network issues. diagnostics of network issues. Support Center. telephone system. Diagnose. Apparel. pattern making. thrive in a multi-project. Working knowledge of computers. Microsoft Office. workshop safety. hand tools. communications skills. work independently. engines, electrical. Technologies. aeronautics
Timeline
Civilian Security Officer
DFW International Airport
06.2022 - 12.2022
Security Officer
National Security & Protective Services, Inc
05.2021 - 10.2021
Security Officer
G4S
11.2020 - 02.2021
Infantryman
US ARMY
01.2017 - 07.2020
Configuration Tech
Compucom
07.2016 - 01.2017
BSA Clerk Contractor
TD Bank
06.2015 - 06.2016
IT Support Specialist Contractor
Ocean Computer Group
11.2014 - 04.2015
PC Tech
04.2010 - 10.2014
Receiving Supervisor
Goodwill
09.2003 - 06.2005
Associate of Science - Information technology
ITT Technical Institute
Similar Profiles
James McgeeJames Mcgee
Airport Security Officer at DFW International AirportAirport Security Officer at DFW International Airport
Damion CooperDamion Cooper
Team Lead at DFW International AirportTeam Lead at DFW International Airport
Heba BadwiHeba Badwi
Customer Service Representative at DFW International AirportCustomer Service Representative at DFW International Airport
Ikran AhmedshireIkran Ahmedshire
Customer Service Agent at American Airlines, DFW International AirportCustomer Service Agent at American Airlines, DFW International Airport
Jessica VidalJessica Vidal
Director of Project Management at Walton SignageDirector of Project Management at Walton Signage