Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Isabella Fuentes

Grand Prairie

Summary

Civilian Security Officer adept in conflict resolution and time management. Excelled in enhancing customer rapport and streamlining operations, demonstrating a strong blend of communication and teamwork skills. Proven track record in employee training and customer satisfaction improvement, embodying efficiency and positive outcomes in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Civilian Security Officer

DFW Airport
Dallas
09.2024 - Current
  • Identified suspicious activity to determine appropriate response.
  • Inspect and clear vehicles entering the AOA, verifying credentials and performing visual and physical inspections as required.
  • Patrol terminal facilities including sterile areas, employee access points, Skylink stations, baggage claim, parking structures, curbside zones, and ramp areas to ensure security compliance and situational awareness.
  • Observe, identify, and report security breaches and policy violations to appropriate authorities.

ASSOCIATE MANAGER

Sonic
Grand Prairie
01.2024 - 09.2024
  • Liaised between managers and employees, communicating concerns and expectations to employees.
  • Trained employees on processes and procedures.
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests.
  • Resolved employee and customer conflicts using effective communication and problem-solving methods.

CARHOP SERVER

Sonic
Arlington
06.2023 - 01.2024
  • I work as a sonic carhop, taking orders, filling orders, and taking payments.
  • Resolved customer complaints and disputes in a timely and effective manner.
  • Provided friendly reminders to customers about specials or promotions in order to boost sales.

CREW MEMBER

Cinemark
Grapevine
01.2022 - 05.2022
  • Greeted customers, took food/beverage orders, and cleaned theaters.
  • Distributed food to customers.
  • Placed orders into POS systems and handled cash and credit transactions.
  • Communicated with customers regarding orders, comments, and complaints.
  • Coordinated with other crew members to complete assigned tasks quickly and effectively.

CASHIER

Tom Thumb
Grapevine
05.2021 - 09.2021
  • Helped customers locate merchandise and answered questions about products.
  • Resolved and de-escalated issues to address customer concerns.
  • Processed payments, returns, and exchanges.
  • Counted and balanced cash drawer at the beginning and end of each shift.
  • Provided excellent customer service by greeting customers and offering assistance.

Education

BA - Linguistics

University of North Texas
Denton, Texas
01-2027

High School Diploma -

Central High School
Keller, Texas
05-2022

Associate of Arts -

Tarrant County College
Fort Worth, TX

Skills

  • Time management
  • Effective communication
  • Collaborative teamwork
  • Conflict resolution
  • Customer rapport
  • Security screenings

References

  • ALAN BLACK, Public Safety - Retired Grandfather, (469) 383-2442, blackalan00@gmail.com, DFW Airport
  • CLINT FUENTES, Civilian Security Officer Father, (817) 908-1740, blackalan00@gmail.com, DFW Airport

Timeline

Civilian Security Officer

DFW Airport
09.2024 - Current

ASSOCIATE MANAGER

Sonic
01.2024 - 09.2024

CARHOP SERVER

Sonic
06.2023 - 01.2024

CREW MEMBER

Cinemark
01.2022 - 05.2022

CASHIER

Tom Thumb
05.2021 - 09.2021

BA - Linguistics

University of North Texas

High School Diploma -

Central High School

Associate of Arts -

Tarrant County College

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