Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlene Eloi

Summary

Results-driven Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing 15 years of related experience and passion for contributing to business success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead, QC- Eligibility Review Specialist

Witt Obriens
Houston, TX
12.2021 - Current
  • Intake and review applications for assistance consistent with federal requirements, program policies, and procedures
  • Respect client dignity and confidentiality at all stages
  • Ensure current and accurate records are available to applicants and jurisdictions
  • Ensure the accuracy of data and documentation submitted in support of program activities

Trainer, QA/QC

Convergent USA
Houston, TX
04.2021 - 10.2021
  • Maintained productive, efficient approach to all tasks
  • Instructed and supervised training classes of Agents
  • Monitored and review individual and class performance
  • Provided coaching and development feedback
  • Applied knowledge of all required applications and was familiar with all client software applications
  • Ensured all client compliance requirements were met
  • Provided feedback on implementation and success of training techniques
  • Designed and implemented new training strategies
  • Communicated with Managers regarding performance, issues and/or concerns
  • Ensured all work is performed in compliance with Company Policies as well as (When applicable) local, state and federal laws and regulations
  • Ensured all payroll deadlines were met
  • Prepared daily and weekly reports
  • Ensure deployment and computer set-up

Web Developer / Analyst /Customer Service Representative

United Airlines
Houston, TX
06.1993 - 11.2015
  • Developed stress loss models for operational risk models
  • Devised and proposed solutions for new projects and enhancements to existing applications
  • Developed and maintained clear documentation for methodologies and applications
  • Participated in analysis and interpretation of results incorporating feedback into models and metrics
  • Updated old code bases to modern development standards, improving functionality
  • Participated in software field testing to verify performance of developed projects
  • Translated customer requirements into written use cases
  • Integrated constructive programs into cohesive product
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

MBA - Finance

International MBA Institute
Houston TX
04.2022

Skills

  • Resource utilization
  • Employee engagement
  • Negotiation
  • Business Development
  • Data analysis
  • Project Management
  • Trend forecasting
  • Process updates
  • Operations management
  • Strategic planning

Certification

Project Manager

Timeline

Lead, QC- Eligibility Review Specialist

Witt Obriens
12.2021 - Current

Trainer, QA/QC

Convergent USA
04.2021 - 10.2021

Web Developer / Analyst /Customer Service Representative

United Airlines
06.1993 - 11.2015

MBA - Finance

International MBA Institute

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Charlene Eloi