Charlene Grant
San Marcos,CA
Summary
Proven leader at ACE Tutoring, adept in staff management and customer relationship management, significantly enhanced the learning experience through personalized plans and strategic mentorship. Expert in scheduling, training, and fostering long-term relationships, driving recurring business and maintaining high-quality staff. Demonstrates a unique blend of sales expertise and a motivational approach to student success.
Overview
10
10
years of professional experience
Work History
Assistant Director
ACE Tutoring
02.2016 - Current
- Designed individualized learning plans tailored to each student's unique needs and goals.
- Communicated with parents to discuss student progress and address concerns.
- Coordinated the schedules of approximately 175 students and 15 tutors across two tutoring centers.
- Oversaw the hiring and onboarding process for new educators to maintain a high-quality teaching staff.
- Served as a mentor for new tutors, offering guidance on lesson planning, time management, and effective communication techniques.
- Fostered professional relationships with parents and students to encourage long-term support and recurring business.
Lead Tutor
ACE Tutoring
02.2014 - Current
- Developed strong working relationships with students and parents, encouraging consistent feedback to optimize progress.
- Maintained accurate records of each student's progress, using this information to inform future instruction effectively.
- Integrated test-taking strategies, study skills, and time management techniques into each session.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Wrote and implemented tutoring bridge and training programs for various subjects
Education
Bachelor of Science - Chemistry
California State University - San Marcos
San Marcos, CA06.2015
Skills
- Staff Management
- Scheduling and Coordinating
- Hiring and Training
- Customer Relationship Management
- Procedure Manual Writing
- Sales expertise
Timeline
Assistant Director
ACE Tutoring
02.2016 - Current
Lead Tutor
ACE Tutoring
02.2014 - Current
Bachelor of Science - Chemistry
California State University - San Marcos
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