Charlene Hidalgo

Maintained entire family's schedule and organized events.

• Identified needs and coordinated plans for travel and out-of-town functions.
• Identified issues, analyzed information and provided solutions to problems.
• Worked flexible hours; night, weekend, and holiday shifts.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Changed bed linens and collected soiled linens for cleaning.
• Polished glass surfaces and windows.
• Maintained effective schedule balance between rest periods, active play and instruction.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Introduced children to educational games and activities to boost learning.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Great communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.

. Assisted other team members to achieve goals.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Helped customers with choosing lotto tickets and collected payments.
• Worked well with teammates and accepted coaching from management team.
• Assisted customers with receiving or sending money to family via Western Union.
• Kept desk area, phones and other equipment clean and in working order.
• Became familiar with products to answer questions and make suggestions.
• Scanned products for customers to purchase and ring up on POS system.

• Direct customers to correct aisle to be able to buy grocery items at front of the store.
• Accurately operated cash register to process customer payments.
• Help customers with picking seats for Rockies games and then print and sell tickets.
• Answer phones after three rings and answer any questions that they may have.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Participated in training programs to enhance product knowledge and customer service skills.