Charlene Ingraham
Hampton,Ga
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Hardworking employee enthusiastic about learning every field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Creative Business Owner with exceptional background spent in Costumer Service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
10
10
years of professional experience
Work History
Business Owner
Charlene's Classy Cocktails
09.2023 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Bartender
Crust and Craft
03.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Delivery Driver
Instacart
10.2020 - 03.2021
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Driver
Uber
07.2016 - 10.2020
- Carefully and responsibly picking up and dropping off riders to their destination
- Giving professional and pleasant customer service to every rider in the vehicle
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
Personal Care Assistant
Divine Trinity
09.2014 - 08.2015
- Assisted individuals with day-to-day living
- Skilled in behavior modification and crisis management
Education
A.S. - Public relations
Brookdale Community College
Skills
- Communication
- Time Management
- Leadership
- Adaptability
- Critical and Decision Making
- Sales oversight
- Start-up operations
- Financial management
- Attention to detail
Timeline
Business Owner
Charlene's Classy Cocktails
09.2023 - Current
Bartender
Crust and Craft
03.2021 - Current
Delivery Driver
Instacart
10.2020 - 03.2021
Driver
Uber
07.2016 - 10.2020
Personal Care Assistant
Divine Trinity
09.2014 - 08.2015
A.S. - Public relations
Brookdale Community College
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