Lyndell Spell
Rebecca
Summary
Motivated Business Leader experienced in operations management, business strategy, and financial oversight. Achieved success in driving business development initiatives and exceeding sales goals through strategic planning and decisive judgment. Focused on fostering professional relationships, inspiring teams, and implementing innovative solutions for organizational growth.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Business Owner
Polish Me pretty Nail salon
Rebecca
05.2010 - Current
- Developed targeted marketing strategies to attract new clients and foster client retention.
- Promoted business through social media platforms, strengthening brand identity and increasing visibility.
- Managed daily operations of nail salon, enhancing customer service experience.
- Trained and supervised staff on nail care techniques and customer interaction.
- Interviewed, trained, and supervised employees.
- Cultivated a welcoming atmosphere to enhance client satisfaction and loyalty.
- Scheduled appointments and managed client records for streamlined service delivery.
- Ensured compliance with health and safety regulations in all salon practices.
- Maintained inventory of nail products and equipment for efficient operations.
- Collaborated with vendors to source high-quality nail products for the salon.
- Determined pricing for products or services based on costs and competition.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
Customer Service Representative
AT&T
Rebecca
02.2023 - 04.2024
- Delivered customer service and account support to enhance client satisfaction.
- Resolved customer inquiries regarding services and billing issues, enhancing overall customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved technical problems related to mobile devices and network connectivity.
- Educated customers on product features and service plans effectively.
- Managed high call volumes while maintaining quality service standards.
- Resolved customer complaints promptly, contributing to customer retention and satisfaction.
- Achieved high customer satisfaction by addressing problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Veterinary Associate
Montrose veterinary clinic
Montrose
05.2016 - 05.2019
- Provided comprehensive patient care for diverse animal species.
- Conducted routine health examinations and vaccinations for pets.
- Assisted in surgical procedures and anesthesia management.
- Educated pet owners on animal care and nutrition to promote healthier lifestyles.
- Collaborated with veterinary technicians to ensure efficient clinic operations.
- Maintained accurate medical records and documentation to support effective patient care.
- Developed treatment plans with veterinarians to ensure tailored and effective patient outcomes.
Customer Service Representative
HSN
Smithville
07.2013 - 01.2014
- Customer service representative helping with orders and account details.
- Addressed customer inquiries on services and billing issues, ensuring accurate information and resolution.
- Resolved technical problems related to mobile devices and network connectivity.
- Educated customers on product features and service plans effectively.
- Documented customer interactions in the customer relationship management system.
- Collaborated with team members to improve customer support processes.
- Managed high call volumes while maintaining quality service standards.
- Provided feedback on recurring issues to enhance product offerings.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly, ensuring timely and effective solutions to maintain satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Discussed customer needs to resolve issues and clarify product questions, enhancing overall satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Head of Veterinary staff
St Francis Animal Sanctuary
McComb
- Assisted with daily animal care and feeding routines for various species.
- Maintained clean and safe living environments for all animals on site.
- Coordinated adoption events, preparing animals and managing logistics to ensure successful placements.
- Provided education to visitors on animal welfare and responsible pet ownership, enhancing community awareness.
- Monitored animal health and wellness in collaboration with veterinary staff, contributing to overall care standards.
- Engaged volunteers in hands-on tasks, fostering teamwork and motivation.
- Organized supplies and equipment, ensuring availability for daily operations.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Built and maintained working relationships with peers and upper management.
- Processed payments, issued receipts and provided change.
- Participated in team meetings, presentations and special events.
- Trained newly hired employees regarding company policies and operations.
- Responded to customer queries and complaints to promote overall satisfaction.
- Managed safe and efficient serving of customer foods.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Provided feedback to team members on their job performance during one-on-one meetings.
Education
Montrose High School
Montrose, COVeterinary Technology -
Penn State
RemoteNail Technician - Cosmetology/nail Technician
Genesis Career College
Cookeville, TNSkills
- Sales
- Inquiry management
- Financial planning
- Interpersonal
- Microsoft
- Attention to detail
- Sales calls
- Training & development
- Marketing
- Team development
- Managing customer accounts
- Time management
- Consolidation
- Training program development
- Conflict resolution
- Communication
- Satisfaction improvement
- Data-driven decisions
- Outlook
- Project management
- Computer operation
- Live chat
- Business Management
- Data reporting
- Supervising experience
- Team management
- Opportunity identification
- Leadership
- Microsoft Teams
- Ticket management
- Market research
- Customer relationship building
- Sales team management
- Direct sales
- Task prioritization
- Research
- Zoom
- Business operations
- Zendesk
- Project oversight
- Automation
- Call center experience
- Microsoft Excel
- Objection handling
- Microsoft Office
- Experience
- Roofing
- Mobile devices
- Microsoft Word
- Prospecting
- Negotiation
- Communication skills
- Call center
- Editing
- Sales processes
- Appointment scheduling
- Data interpretation
- Customer communication
- Discord
- Key Performance Indicators
- Sales targets achievement
- Operational efficiency improvement
- Phone client interaction
- Workflow management
- Travel planning
- Client relationship management
- Customer retention
- Closing sales
- Logistics management
- Business operations management
- Phone communication
- Microsoft Powerpoint
- Writing skills
- Computer skills
- Organizational skills
- Computer literacy
- Telemarketing
- Outside sales
- Customer service
- Inventory management
- Marketing strategy
- Regulatory compliance
- Team leadership
- Technical troubleshooting
- Relationship management
- Data documentation
- Employee training
- Process improvement
- Communication effectiveness
- Business development
- Public speaking
- Staff management
- Strategic planning
- Task delegation
- Operations management
- Social media marketing
Certification
Driver's License
Languages
Bilingual
Willing To Relocate
- Montrose, CO
- Cookeville, TN
Timeline
Customer Service Representative
AT&T
02.2023 - 04.2024
Veterinary Associate
Montrose veterinary clinic
05.2016 - 05.2019
Customer Service Representative
HSN
07.2013 - 01.2014
Business Owner
Polish Me pretty Nail salon
05.2010 - Current
Head of Veterinary staff
St Francis Animal Sanctuary
Montrose High School
Veterinary Technology -
Penn State
Nail Technician - Cosmetology/nail Technician
Genesis Career College