Charlene Kassab
Macomb
Summary
Dynamic Store Manager with strong expertise in customer service, team leadership, and inventory management. Proven track record of enhancing customer satisfaction and driving sales growth through effective promotional campaigns.
Overview
16
16
years of professional experience
Work History
Store Manager
Instant Cash Advance
Warren, Mi
04.2015 - 12.2025
- Developed promotional campaigns that increased foot traffic and boosted sales performance.
- Coordinated staff schedules to ensure optimal coverage during peak hours and special events.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Store Manager
Check-n-Go
Clinton Twp MI
09.2009 - 06.2014
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Oversaw cash handling processes, maintaining accuracy and accountability in financial transactions.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Steverson
Sterling Hts., MISkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Policies and procedures
- Employee scheduling
Timeline
Store Manager
Instant Cash Advance
04.2015 - 12.2025
Store Manager
Check-n-Go
09.2009 - 06.2014
High School Diploma -
Steverson