Charlene Ladonna Morgan
Asheville,NC
Summary
Health Unit Coordinator with 15+ years experience and administrative abilities that transferred into Medical Office Coordinator after my facility closed. Delivers measurable results against timelines, quality standards, and performance targets. Great at working with minimal oversight using excellent multitasking and time management abilities, combined with sound management. Uses nursing resources to support superior patient care. Monitors utilization and coordinate workflow in collaboration with physicians, nurses and other team members. Uses skills to coordinate activities to facilitate smooth workflow of functions and operations. Maintains files, records and performs front office duties. Friendly, diligent and dedicated to company's growth and success. Able to maintain streamlined efficiency of department processes. Leverages available technology to improve performance. Exercises initiative and discretion to accomplish routine and challenging assignments with minimal supervision. Most of the time with minimal training. Knowledgeable nursing professional with current CNA certification developed over 30+ years and hands-on experience working with all types of patients to deliver compassionate care and provide physical and emotional support necessary for recovery. Well trained in documentation, supply management and aseptic techniques. Enthusiastic about using abilities to improve patient outcomes and support clinical professionals. Reliable team member accustomed to taking on challenging tasks.
Overview
21
21
years of professional experience
Work History
Medical Office Coordinator
PSG- Asheville Pulmonary &Critical Care Associates
Asheville, NC
02.2025 - Current
- Coordinated patient scheduling and managed appointment flow for pulmonary care services.
- Maintained accurate patient records using electronic health record systems
- Communicated effectively with patients regarding follow-up care.
- Handled insurance verification and obtained prior authorizations for medical services.
- Processed incoming referrals and coordinated specialist appointments for patients.
- Ensured compliance with health regulations and maintained office safety standards.
- Collaborated with team members to improve office operations and workflow efficiency.
- Assisted with scheduling appointments for physicians and specialists in accordance with their availability.
- Answered incoming calls from patients and provided basic information about services offered by the office.
- Kept updated on changes in insurance regulations that may affect billing procedures.
- Served as a liaison between the practice manager and other departments within the organization.
- Provided administrative support to physicians, nurses and other health care personnel as needed.
- Reviewed account balances regularly to file end of shift finance reports.
- Responded promptly to any complaints or inquiries from patients regarding their accounts or treatments received.
- Assisted with new staff orientation and training and participated in performance evaluations.
- Managed patient billing activities, ensuring accurate data entry into the system and collection of payments due.
- Prepared letters for mailing related to patient accounts or other relevant topics
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Organized and streamlined operations to improve efficiency.
- Provided exceptional patient experience through friendly and compassionate communications.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
Patient Throughput Coordinator
HCA Mission Health
Asheville, NC
10.2024 - 02.2025
- Facilitated communication between departments to ensure smooth operation of business processes.
- Assign patients seen through hospital ED to be admitted to a hospitalist.
- Take calls from the Transfer Center and assign Hospital Medicine doctor to accept the patient CM from outside facility and oversee patient once they arrive.
- Assign a physician for an incoming consult.
- Place upcoming patients on a list awaiting a bed from ICU.
- Assign patients to a Hospital Medicine physician once a bed has been obtained out of ICU.
- Handle records and statistical and quantitative data to produce various reports for management.
- Handle nursing and physician inquiries and complaints, ensuring satisfaction with services provided.
- Promote a positive work culture that encouraged teamwork and professional development.
- Managed patient records using electronic health record systems.
Phlebotomy
Asheville Specialty Hospital
Asheville, NC
03.2023 - 02.2025
- Completed basic phlebotomy services in support of clinical laboratory work.
- Used phlebotomy skills to collect blood samples.
- Used patient-centered approach to phlebotomy, resulting in increased patient comfort and positive overall experience.
- Performed phlebotomy procedures and collected specimens to report patient laboratory findings.
- Maintained inventory of phlebotomy supplies and reordered when necessary.
Lead Patient Care Technician
Asheville Specialty Hospital
Asheville, NC
11.2022 - 02.2025
- Helped maintain patient cleanliness, providing support for bathing, bathroom needs and other areas of personal hygiene.
- Support patient comfort, adjusting bed settings, changing sheets, and repositioning to prevent bedsores.
- Wore appropriate Personal Protective Equipment (PPE) to prevent pathogenic transmission and encourage recovery.
- Performed CPR and basic first aid in emergency situations until further help arrived.
- Maintained clean and organized patient rooms to prevent infections.
- Trained new nursing assistants on facility protocols and patient-care techniques.
- Documented patient care services by charting in patient records accurately.
- Operated medical equipment like wheelchairs, bedpans, and oxygen tanks proficiently.
- Used EMR system to input and update patient health records.
- Attended to patient call signals and took appropriate action.
Health Unit Coordinator (HUC)
Asheville Specialty Hospital
Asheville, NC
04.2009 - 02.2025
- Managed medical records and patient registration documentation.
- Liaised between patient care units and other patient-related departments.
- Supported emergency response situations with calm demeanor and decisive critical thinking.
- Handled grieving families and tense situations with compassion and kindness.
- Performed unit-based reception and clerical functions within the healthcare facility.
- Used Cerrner/Powerchart to manage, review and update patient medical records.
- Answered visitor questions and explained hospital policies.
- Facilitated communication between different departments to ensure seamless patient care.
- Led initiatives to improve patient satisfaction scores through enhanced service delivery.
- Monitored inventory levels of medical supplies and initiated reordering processes as necessary.
CNA
Asheville Specialty Hospital
Asheville, NC
07.2004 - 02.2025
- Checked vital signs and weight and recorded intake and output information to maintain patient stability.
- Utilized appropriate transfer techniques to assist patients to and from bathrooms.
- Maintained patient confidentiality and followed HIPAA guidelines.
- Cleaned rooms of supplies, trash and linens to complete discharge tasks.
- Liaised between patients, families, and healthcare professionals to ensure effective communication.
- Utilized infection control measures effectively to protect patients and staff.
- Performed CPR and basic first aid in emergency situations until further help arrived.
- Assisted with wound care procedures under the supervision of a licensed nurse.
- Answered call lights, alarms and patient requests.
- Collaborated with therapy and nursing teams to prepare patients for therapy sessions.
- Conducted glucose tests.
- Operated medical equipment like wheelchairs, bedpans, and oxygen tanks proficiently.
- Trained new nursing assistants on facility protocols and patient-care techniques.
- Documented patient care services by charting in patient records accurately.
- Collected specimens such as blood, urine, or stool for laboratory testing.
- Maintained clean and organized patient rooms to prevent infections.
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Communicated with physicians, nurses and caregivers to support continuum of care.
- Communicated urgent needs to multidisciplinary team of clinical staff.
- Delivered outstanding care following individualized treatment plans.
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet.
- Safeguarded residents' rights and confidentiality.
- Prioritized assigned tasks when managing high patient caseload.
- Completed daily shift reports for smooth and informative handovers.
- Built patients' trust through compassionate, person-centered care.
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup.
- Resupplied patients with towels, soap and sheets.
- Provided feeding assistance to patients where necessary.
- Repositioned bedridden patients to prevent sores and blood clots.
- Followed moving and handling procedures to lift and transport patients safely.
Medical Records and Health Information Technician
Asheville Specialty Hospital
Asheville, NC
02.2014 - 02.2015
- Organized and maintained patient records for accuracy and compliance with regulations.
- Ensured timely updating of patient health records following treatment or diagnosis updates.
- Processed admission and discharge documents promptly to ensure smooth patient transitions.
- Trained new staff on electronic health record systems, improving department efficiency.
- Resolved discrepancies in medical records by consulting with healthcare providers directly.
- Reviewed medical records for completeness, accuracy, and compliance with laws.
- Entered patient information into electronic health records systems efficiently.
- Responded to requests for medical records from physicians, patients, and authorized entities quickly.
- Converted paper records to digital format, enhancing accessibility and security of patient data.
- Handled confidential patient information with discretion and in accordance with privacy laws.
- Retrieved patients' records for medical staff and refiled correctly after use.
- Verified completed information of release paperwork before issuing medical records to authorized requestors.
Education
No Degree - Phlebotomy
Accelerate Buncombe
Asheville, NCNo Degree - Certified Nursing Assistant
Asheville Buncombe Technical Community College
Asheville, NCHigh School Diploma -
Asheville High School
Asheville, NCSkills
- CPR AND FIRST AID CERTIFIED
- Cross-functional collaboration
- Quality assurance
- Inventory control
- Reliability
- Documentation
- Recordkeeping
- Customer service skills
- Policy implementation
- Teamwork
- Train employees
- Phone etiquette
- Email etiquette
- Office etiquette
- Information management
- Time management
- Multitasking
- Organization
- Team building
- Leadership
- Professional demeanor
- Effective communication skills
- Fast learner
- Problem-solving abilities
Accomplishments
- I am a single parent of 3 children. One of those 3 has a severe disability known as Lennox Gastaut Syndrome, a severe seizure disorder with developmental delay. I have raised all 3 children while working a continuous full-time job. It has not been an easy task but they are my greatest accomplishment. They are loving, respectful, and hard working adults now, each on their own path, except my one child that requires constant supervision and care. Even though he requires a lot he exudes love in his smile and touch. I wouldn't change anything about any of them.
- I also worked for 20 years at Asheville Specialty Hospital as a valuable member of their team until HCA decided to close their doors after Hurricane Helene. I contributed in many different ways including CNA, Health Unit Coordinator, Medical Records and Phlebotomy. I took great pride in the care I provided there. When they decided to close, it was not only a devastating blow to our staff, but also to the community we serve.
- Since that time of closing I have been redeployed to Mission Hospital to Patient Through Put Coordinator. I was supposed to receive 3- 4 weeks of training but received 3 days only. I have been doing that job since October 2024 and excelling.
Community Service
Volunteer, Choir Director, Tabernacle Missionary Baptist Church, 2023, present
Awards
- 12/17/24, For Teamwork, Vickie West, Thank you for working with the nursing ops team to learn the PTC role. You've been a welcome addition to our team.
- 11/24/24, For Teamwork, Kelli Moore, Thank you for jumping in to work extra earlier this week. Your willingness to support our team and hospital operations is greatly appreciated. You are amazing :)
- 11/06/24, Raise The Bar, Josephine Picker, Yay! You are doing so awesome!
- 11/06/24, Unlock Possibilities, Brittany Lynn Lingao, Thank you for joining our team and stepping up where we needed the help! You are learning the role so fast and I am so proud of you!!!!!!!!
- 04/15/24, For Teamwork, Julie Dikos, CEO, Thank you, Charlene, for your hard work and dedication to ASH. Your contributions are greatly appreciated.
Professional References
- Josephine Picker, Director Of Nursing, Asheville Specialty Hospital, (828)775-7578, Josephine.Picker@hcahealthcare.com
- Dr Ronnie Jacobs, Chief Medical Director, Asheville Specialty Hospital, (336)269-1906, Jacobsks@aol.com
- Julie Dikos, CEO, Asheville Specialty Hospital, (828)777-8614, Julie.Dikos@hcahealthcare.com, JDikos@aol.com
- Stephanie Battle, Eligibility and Enrollment Supervisor, Veterans Administration Hospital, (828)283-1975, Stephanie.battle@va.gov
- Lori Trull, CNC, RN, Asheville Specialty Hospital, (828)545-9182, Lori.Trull@hcahealthcare.com
- Deborah Taylor Haney, CNC, RN, Asheville Specialty Hospital, (828)712-7129, Dhaney0923@gmail.com
- Sara Watson, CNC, RN, Asheville Specialty Hospital, (828)793-0975, Watson.saraf@gmail.com
- Clarice Mays, Home Based Primary Care Social Worker, Veterans Administration Hospital, (828)318-6441, Clarice.morgan1@va.gov
Timeline
Medical Office Coordinator
PSG- Asheville Pulmonary &Critical Care Associates
02.2025 - Current
Patient Throughput Coordinator
HCA Mission Health
10.2024 - 02.2025
Phlebotomy
Asheville Specialty Hospital
03.2023 - 02.2025
Lead Patient Care Technician
Asheville Specialty Hospital
11.2022 - 02.2025
Medical Records and Health Information Technician
Asheville Specialty Hospital
02.2014 - 02.2015
Health Unit Coordinator (HUC)
Asheville Specialty Hospital
04.2009 - 02.2025
CNA
Asheville Specialty Hospital
07.2004 - 02.2025
No Degree - Phlebotomy
Accelerate Buncombe
No Degree - Certified Nursing Assistant
Asheville Buncombe Technical Community College
High School Diploma -
Asheville High School