Charlene Lockwood

• Assisted in daily operations by managing cash register and handling customer transactions.
• Supported inventory management through restocking shelves and maintaining product displays.
• Maintained cleanliness and organization of store layout to enhance customer experience.
• Collaborated with team members to ensure timely completion of opening and closing tasks.
• Engaged with customers to address inquiries, resolve issues, and promote store loyalty programs.
• Maintained a clean and organized store environment, enhancing the overall customer experience.
• Assisted in training new team members, resulting in improved performance and productivity.
• Reduced shrinkage through effective loss prevention strategies and vigilant monitoring of store activities.

• Managed daily store operations, ensuring adherence to company policies and standards.
• Trained and supervised staff, fostering a collaborative and efficient work environment.
• Implemented inventory management procedures, optimizing stock levels and reducing shortages.
• Analyzed sales data to identify trends, informing merchandise selection and promotional strategies.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.

Managed 5 kiosk locations to include coach, develop and maximize the success of all associates and the company

• Managed inventory systems, ensuring accurate stock levels and reducing shrinkage rates.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Transformed underperforming teams into productive, profitable teams.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Supervised various locations, enforcing high-quality standards of operation.

Overall management responsibility for a specialty food and retail store encompassed all phases of management employee selection, onboarding,scheduling, maintaining excellent customer service, inventory and cash management, inventory ordering and receiving, generating visual merchandise displays.

Improved store standing in the district from #17 to # 5.

• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Directed training programs and development paths for managers and supervisors.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Shift management as needed.

Successfully managed all aspects of a profitable store operations.

Manage financial resources to achieve goals and plans

Manage all store processes to company standards including freight processing, merchandise presentation

• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Monitored daily cash discrepancies, inventory shrinkage
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Through high standards of merchandising, proper display techniques and excellent in customer service store team was able to increase sales 110% in one month and an average of 30%overall
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Opened this new location store, hired and trained all opening staff of 25 hourly employees and 3 management employees

• Maintained extensive knowledge of company products and services.
• Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
• Built relationships with customers and community to establish long-term business growth.
• Upheld company policies and implemented standards fairly.
• Manage complete store operation, performed full range of management duties
• Worked at a distant location with little supervision from regional management
• Received awards and recognition for outstanding performance