Charlene Martin
Harrisburg,PA
Summary
Licensed nursing professional skilled in patient care, medication administration, and health monitoring. Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments. Prepared to contribute significantly to enhancing patient outcomes and overall healthcare quality.
Overview
14
14
years of professional experience
Work History
Licensed Practical Nurse
Gaudenzia
07.2020 - Current
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
Licensed Practical Nurse
Middletown Home
11.2018 - 06.2020
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
Patient Services Representative
UPMC Pinnacle
04.2011 - 07.2018
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Increased efficiency of office operations through proper management of medical records and filing systems.
Education
Licensed Practical Nurse Certificate - Licensed Practical Nurse
Lebanon County Career And Technology Center
833 Metro Drive, Lebanon PA 1704207-2018
GED -
Central Dauphin East High School
626 Rutherford Rd. Harrisburg, PA 1710901-1998
Skills
Ability to prioritize tasks, while maintaining ethical standards and confidentiality
Ability to analyze situations, make informed decisions, and prioritize patient needs
Collaborating effectively with other healthcare team members to ensure optimal patient care
Maintaining composure and working effectively in high-pressure situations
Demonstrating empathy and compassion towards patients,understanding their needs and concerns
Proficiency in basic nursing tasks, vital sign measurement ,wound care, medication administration and patient assessments,
Timeline
Licensed Practical Nurse
Gaudenzia
07.2020 - Current
Licensed Practical Nurse
Middletown Home
11.2018 - 06.2020
Patient Services Representative
UPMC Pinnacle
04.2011 - 07.2018
Licensed Practical Nurse Certificate - Licensed Practical Nurse
Lebanon County Career And Technology Center
GED -
Central Dauphin East High School
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