Charlene Masten

• Works with families who have become homeless and with education and support services help them recover and rebuild.
• Work with families who are on verge of homelessness and with financial education as well as financial support assist them with retaining their home.
• Facilitates successful transitions between levels of crisis by developing detailed budget plans and coordinating resources attempting to negate further issues.
• Maintains open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Provides crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Monitors ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Conducted calls to families who have applied for assistance

SNAP Benefits and Medicaid

• Investigated reports of abuse, neglect and exploitation of elderly and disabled adults
• Report of abuse conducted along with local police
• Maintain accurate documentation
• Communication with supervisor and team

• Assisted families with learning to build safe and productive home environments to ensure continued safety of their children.
• Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
• Conducted thorough assessments to determine client eligibility for various programs and services.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Streamlined documentation processes, increasing efficiency in caseload management.
• Maintained 100% in record keeping and reporting for over 30 cases per month.

• Completed documentation of attendance, grades, and other required details
• Promoted learning by maintaining classroom management and discipline
• Maintained safe and orderly classrooms
• Kept students on-task with proactive behavior modification and positive reinforcement strategies and much re-direction.

• Ensured safety and security of shelter residents and shelter staff.
• Implemented efficient processes for daily operations within shelter, resulting in improved staff productivity and client services.
• Maintained schedule and coverage for 14 staff
• Maintained performance records for 14 staff
• Collaborated with external agencies to develop coordinated plans for clients transitioning out of shelter environment
• Conducted regular evaluations of facility conditions, addressing any maintenance needs promptly
• Improved client outcomes by regularly evaluating program effectiveness and implementing necessary changes