CHARLENE MCCOY
South Holland,IL
Summary
Detail-oriented individual with exceptional communication and organizational skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Client Intake Specialist
Robert Half- Professional Staffing Solutions
Chicago, IL
08.2021 - 02.2024
- Managed client intake process, ensuring accurate data collection and documentation.
- Streamlined onboarding procedures, enhancing efficiency and reducing processing time.
- Collaborated with cross-functional teams to address client inquiries and resolve issues promptly.
- Trained new staff on intake protocols and best practices for client communication.
- Consistently met deadlines by prioritizing tasks effectively and working efficiently under pressure.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and legal regulations.
- Improved overall efficiency with meticulous record-keeping and accurate data entry for 300 clients.
- Trained new hires on company procedures and best practices for the Client Intake Specialist role, expediting their integration into the team.
Human Resources Administrative Specialist
U.S. Census Bureau
Chicago, IL
11.2019 - 08.2020
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Coordinated communication between 7 departments to streamline project workflows and improve information sharing.
- Implemented process improvements that reduced turnaround times for administrative tasks, increasing overall efficiency.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Managed schedules, interviews, and onboarding for executives, ensuring seamless coordination of events for 100+ employees.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
Human Resource Coordinator
Robert Half- Professional Staffing Solutions
Chicago, IL
11.2017 - 03.2019
- Coordinated recruitment processes, ensuring timely candidate screening and interview scheduling.
- Assisted in onboarding new hires, providing essential training resources and support.
- Managed 150 employee records and maintained HR databases for accuracy and compliance.
- Facilitated communication between management and staff regarding HR policies and procedures.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training twice a month.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Established solid relationships between departments by providing well-rounded support across 7 teams.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
Education
Masters of Science - Human Resources
DePaul University
Chicago, IL 06-2014
Bachelor of Arts - Business Administration And Leadership
DePaul University
Chicago, IL06.2014
Skills
- Talent Acquisition & Recruitment
- Employee Relations
- Scheduling
- Organization Skills
- Microsoft Office
- Applicant Tracking Systems
Timeline
Client Intake Specialist
Robert Half- Professional Staffing Solutions
08.2021 - 02.2024
Human Resources Administrative Specialist
U.S. Census Bureau
11.2019 - 08.2020
Human Resource Coordinator
Robert Half- Professional Staffing Solutions
11.2017 - 03.2019
Masters of Science - Human Resources
DePaul University
Bachelor of Arts - Business Administration And Leadership
DePaul University