Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Charlene Michelson (Shepherd)

Chandler,AZ

Summary

Dynamic Quality & Patient Safety Program Manager with a proven track record at Mercy Gilbert Medical Center. Expert in project management and strategic planning, I have successfully led quality assurance initiatives and developed training programs, enhancing team performance and patient care standards. Detail-oriented and adaptable, I thrive in fast-paced healthcare environments. Strong background with Just Culture and Physician Peer Review programs. Strong experience in Regulatory and Compliance. Strong background with assisting in infection prevention HAIs including CAUTIs, CLABSIs and C Diff compliance working with staff and management. Strong experience with eCQMs maintaining 100% with VTE compliance and reducing DVT/PE NPOA and PSI 12s. more than 50%. Provide data collection to reduce medication errors and developed a process with management and staff.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Quality & Patient Safety Program Manager/RN

Mercy Gilbert Medical Center/Dignity Health/A Member of Common Spirit
Gilbert, AZ
05.2008 - Current

Clinical Supervisor and Charge Nurse

Chandler Regional Medical Center/Dignity Health
Chandler, AZ
09.1988 - 05.2008
  • Supervised clinical staff, ensuring adherence to protocols and quality standards.
  • Developed training programs for new employees, enhancing onboarding processes.
  • Implemented performance evaluations, fostering professional growth and accountability.
  • Coordinated interdisciplinary team meetings to address patient care challenges effectively.
  • Led quality assurance initiatives, ensuring alignment with healthcare regulations and standards.

Education

Associate of Science - Nursing

Arizona WEstern College
Yuma
05-1985

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Decision-making
  • Project coordination
  • MS office applications and Google applications
  • Team management
  • Flexible and adaptable

Certification

  • CPHQ obtained April 3, 2023.
  • RN license Training - [Timeframe]

Languages

English

Timeline

Quality & Patient Safety Program Manager/RN

Mercy Gilbert Medical Center/Dignity Health/A Member of Common Spirit
05.2008 - Current

Clinical Supervisor and Charge Nurse

Chandler Regional Medical Center/Dignity Health
09.1988 - 05.2008

Associate of Science - Nursing

Arizona WEstern College
Charlene Michelson (Shepherd)