Mary Plemmons
GridPoint
Abingdon,VA
8
years of professional experience
Results-driven Program Manager with expertise in project management, process improvement, and data analysis. Demonstrated ability to streamline workflows and enhance operational efficiency, leading to significant reductions in delivery timelines.
Work History
Program Manager, Quality Assurance & Safety
6 Years 5 Months- Streamlined project workflows, improving operational efficiency and reducing delays in delivery timelines.
- Analyzed project metrics to evaluate progress and inform decision-making processes for future initiatives.
- Collaborated with external vendors to optimize service delivery and support project objectives effectively.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Increased customer satisfaction through effective communication of program goals and expectations.
Business Operations Analyst
1 Year 9 Months- Implemented data-driven approaches to improve overall efficiency in day-to-day operations.
- Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
- Led team meetings to discuss performance metrics and strategies for improvement.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of accounting standards relevant to accounts payable operations, ensuring ongoing compliance.
Education
MBA - Project Management
Bachelor of Science - Recreation, Parks & Tourism
Skills
Project management
Process improvement
Attention to detail
Strategic planning
Regulatory compliance
Documentation proficiency
Detail-oriented
Problem-solving
Timeline
Program Manager, Quality Assurance & Safety
GridPoint
03.2020 - CurrentRead More
Business Operations Analyst
Johnson Controls
06.2018 - 03.2020Read More
King University
MBA from Project Management
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Radford University
Bachelor of Science from Recreation, Parks & Tourism
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