Summary
Overview
Work History
Education
Skills
Certification
bowling, auto mechanic, aircraft mechanic, cycling, volunteering
Timeline
Generic

Steven Dillon

Coronado,CA

Summary

Accomplished Quality Assurance Manager with a robust background in the US Navy, specializing in hazardous materials handling and quality assurance management. Demonstrated expertise in improving team efficiency and customer satisfaction through strategic planning and problem-solving aptitude. Excelled in high-stress environments, ensuring safety and compliance while mentoring teams toward continuous improvement. Reliable business professional with experience in project management, process improvement, and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Focused Project Manager is adept at planning, directing, and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production by quality standards. Applying creative and analytical approaches to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering the team to excel in performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager/ Safety Observer

US Navy
11.2004 - 12.2024
  • Worked closely with crew members in intense, quickly changing, and dangerous environments.
  • Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance, and other specifications.
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Improved team efficiency by streamlining hazardous materials handling processes.
  • Served as an expert resource on hazmat regulations, guiding colleagues and clients as needed.
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Developed standard operating procedures for routine maintenance tasks, resulting in consistent quality workmanship across the team.
  • Ensured accurate record-keeping of maintenance actions performed on each weapon system, contributing to efficient tracking of service history data for future reference purposes.
  • Delivered informative presentations at industry conferences showcasing advances in modern weaponry used by our organization.
  • Collaborated with team members to execute successful missions involving the use of various weapon systems.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Douglas Freeman High School
Richmond, VA
09.2004

Skills

  • Internal Audits
  • Continuous Improvement
  • Quality Assurance Management
  • Audit Coordination
  • Deadline Adherence
  • Strategic Planning
  • Project Management
  • Hand-tool proficiency
  • Electrical Troubleshooting
  • Ground Support Equipment
  • Hazardous Materials Handling
  • First Aid Training
  • Precision Measurement Tools
  • Aircraft Armament Systems
  • Security Clearance Compliance
  • Pyrotechnic Devices
  • Munitions Inspection
  • Aircraft Weapons Integration
  • Weapons Loading Procedures
  • Guided Bomb Units
  • Missile Launch Systems
  • Aviation Maintenance
  • Ordnance Handling Safety
  • HAZMAT handling
  • Shipping and Receiving
  • Firearms handling
  • Safety Procedures
  • Aircraft inspections
  • Aircraft Maintenance
  • Technical manual interpretation
  • Equipment Maintenance
  • HAZMAT Training
  • Missile testing
  • Ammunition stowing
  • Aircraft launch
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational Skills
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Safety protocol knowledge
  • Task Prioritization
  • Military maintenance requirements
  • Self Motivation
  • Analytical Thinking
  • Goal Setting
  • Professionalism
  • Blueprint Reading
  • Preventive Maintenance
  • Time management abilities
  • Troubleshooting
  • Parts Fabrication
  • Problem-solving aptitude
  • Analytical Skills

Certification

  • Licensed 5-ton truck - 2016-2018
  • Licensed EE Forklift operator - 2018-2024
  • Licensed Weapons/ Cargo Elevator Operator - 2012-2024
  • Certified Quality Assurance Representative USS KittyHawk - 2007-2008
  • Certified Collateral Duty Inspector - 2008-2012
  • Certified Quality Assurance Representative USS Gorge Washington - 2012-2014
  • Certified Quality Assurance Representative USS Ronald Regan - 2014-2016
  • Licensed Tow Tractor Driver - 2016-2018
  • Licensed Ground Support Equipment Operator - 2016-2018
  • Certified Quality Assurance Representative USS Theodore Roosevelt - 2018-2024
  • Certified Fleet Sentencer - 2018-2024

bowling, auto mechanic, aircraft mechanic, cycling, volunteering

I participated in the bowling events for the Navy's Captain Cup and placed almost every year either 1st, 2nd, or 3rd which shows I can be very competitive and has taught me to not be overly competitive to where I have to win all the time. Losing is sometimes the best teacher. I am a hobbyist mechanic i like to tinker and try things on my own vehicles to get proficient in the task before I start telling everyone hey I can fix that for you and not know what I'm doing. This shows I'm not afraid to try new things in controlled environments and then branch my experiences out from there. Cycling i do that for purely enjoyment and exercise i maintaining my health because i like living and cycling you can do anywhere at anytime and you never know what you may find if you just go out for a ride. Volunteering is a hobby as long as your enjoy and i enjoy seeing the smiles that volunteering bring to peoples faces. I made it a point take time out of my day to help out when and wherever i could that's how i can say truly say that i have made i difference world wide. Because i have Volunteered in country that i have been to in my 20 year in the Navy.

Timeline

Quality Assurance Manager/ Safety Observer

US Navy
11.2004 - 12.2024

High School Diploma -

Douglas Freeman High School

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