Charlene Miles
Pafford Emergency Medical Services
Hattiesburg,Ms
34
years of professional experience
An organized and motivated individual, eager to utilize organizational skills across diverse settings. Hardworking multitasker with time management abilities and excellent verbal and written communication skills. I also have QuickBooks experience.
Work History
Accounts Payable Clerk
8 Months- Ensured accurate and timely vendor payments
- Processed payments (checks, ACH, wire)
- Handled payments for 4 companies under Pafford Emergency Medical Services, ensuring timely transactions
- Maintained accurate financial records in QuickBooks and support of month-end closings
- Maintained accurate financial records in QuickBooks to support month-end closings
- Maintained monthly budgeting and reporting
- Demonstrated quick decision-making skills in high-pressure situations
- Provided customer service solutions to resolve vendor inquiries and issues
- Delivered fast and effective decision-making skills
- Administered professional customer service techniques and solutions
- Professionally handled complaints and came up with resolutions
- Worked in Microsoft Outlook, Word, and Excel
Customer Service Manager
6 Months- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Ensured prompt resolution of customers & inquiries via phone, email or chat support channels.
- Responded to phone customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Acted as point-of-contact for customers and internal teams, facilitating resolution of escalated issues.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Recognized by management for providing exceptional customer service.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Allocated tasks to team members to ensure efficient workflow. and monitored performance of project personnel.
- Delivered exceptional service to new and long-standing customers by addressing concerns and implementing tailored solutions.
- Coordinated cross-departmental efforts to resolve complex problems involving multiple steps and teams.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Manager
5 Years 11 Months- Led a team of employees, ensuring high productivity and excellent customer service.
- Produced accurate and timely project activity reports to inform decision-making.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Developed customer service excellence program to enhance customer satisfaction and loyalty.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Produced thorough, accurate and timely reports of project activities.
- Created monthly reports for senior management summarizing operational performance metrics.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created monthly operational performance reports for senior management to guide strategic planning.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with industry regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Recruited and trained new employees to meet job requirements.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created and managed budgets for travel, training, and team-building activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Analyzed market trends and competitor activity to inform business strategy.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Proposed or approved modifications to project plans.
- Directed recruitment, hiring, and training of new staff members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Receptionist
1 Year 8 Months- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Scheduled and confirmed appointments.
- Maintained daily logbook to track visitor information and enhance security protocols.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Coordinated meeting room bookings and arranged catering, ensuring seamless execution of events and meetings.
- Scheduled and confirmed appointments for multiple staff members to ensure efficient time management.
- Responded to inquiries from internal staff members regarding office operations.
- Managed mail distribution by sorting and forwarding incoming mail, and preparing outgoing mail for timely delivery.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Welcomed visitors and offered assistance to ensure a positive experience upon arrival.
- Contributed to special projects initiated by management, ensuring timely completion of tasks.
- Assisted with special projects from management.
Event Coordinator
10 Years- Planned logistics by booking venues, setting dates, and creating detailed timelines or run-of-show documents. Developed party themes and procured items to enhance guest experiences.
- Managed vendor relationships by hiring caterers, decorators, and audio-visual teams. Negotiated contracts and confirmed delivery times to ensure seamless event execution.
- Vendor Management: Hired and talked with caterers, decorators, and audio-visual teams. Negotiated costs and confirmed delivery times in writing.
- Problem Solving: Fixed last-minute issues quickly and safely during live events.
- Administration: Tracked budgets, handled invoices, and completed post-event evaluation reports.
- Engaged directly with clients to address their needs and preferences. to ensure their satisfaction of all aspects of the party.
Commercial Loan Assistant
2 Years- Assisted with the preparation of financial statements, cash flow projections, and other documents for loan packages.
- Monitored customer accounts to identify delinquencies and irregularities.
- Coordinated appraisal orders and obtained necessary title work for loan processing.
- Monitored customer accounts on an ongoing basis in order to identify any delinquencies or irregularities that may need attention.
- Analyzed borrower’s financial information to determine eligibility for specific types of loans.
- Assisted loan officers with application data acquisition and verification.
- Maintained accurate records of commercial loan activities, ensuring compliance and accessibility.
- Monitored purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances.
- Prepared complete packages to be sent to underwriting with a thorough understanding of each investor’s stacking order and shipping.
- Assisted with the preparation and closing of loan documents.
- Reviewed loan documents to ensure accuracy and completeness.
- Scanned and uploaded loan and related documents into system.
- Maintained accurate records of all commercial loan activities within the department.
- Filed and maintained loan records.
- Responded to inquiries from clients and lenders regarding loan status.
- Provided superior client service through follow-up communication.
- Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
- Set and confirmed appointments with clients and initiated marketing contact with new leads and realtors.
- Accepted payment on accounts.
- Processed payments received from clients according to established procedures.
- Examined and verified information in loan application and closing documents.
- Managed loan application pipeline to ensure timely processing of all loans.
- Communicated regularly with customers regarding their loans status or any changes that may affect them.
- Conducted follow-up with clients to ensure satisfaction post-closing.
- Presented loan and repayment schedules to customers.
- Managed loan application pipeline, ensuring timely processing of all loans and adherence to deadlines.
- Checked value of customer collateral to hold as loan security.
- Managed and updated client databases to ensure accuracy of contact and loan information.
- Offered administrative task assistance and performed database updates, email communication, and document processing.
- Performed data entry tasks related to commercial loans, including entering new loans into a database system.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted follow-up with clients to ensure satisfaction post-closing.
- Checked value of customer collateral to hold as loan security.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma
Some College (No Degree) - General Studies
Skills
Accounts reconciliation
Process documentation
Microsoft Outlook
Word
and Excel
Invoice approval
Decision-making
Billing management
Continuous improvement
Complaint resolution
Payment processing
Financial analysis
Skilled trainer
Task prioritization
Verbal and written communication
Interests
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Avid Reader
Documenting and sharing travel experiences.
Sharing travel tips
recommendations
and insights with fellow enthusiasts.
Baking
DIY and Home Improvement
Music
Enjoying the art of baking and pastry-making
experimenting with recipes.
I enjoy helping others and giving back to the community.
Watching Movies and TV Shows
Food Tourism
Fundraising Events
Crafting and DIY Projects
Fashion and Style
Animal Care
Timeline
Accounts Payable Clerk
Pafford Emergency Medical Services
02.2025 - 10.2025Read More
Customer Service Manager
HOBBY LOBBY Retail Stores
08.2024 - 02.2025Read More
Manager
A Plus Vinyl LLC
10.2018 - 09.2024Read More
Receptionist
Zeon Chemicals
02.2017 - 10.2018Read More
Event Coordinator
Self-employed
01.1997 - 01.2007Read More
Commercial Loan Assistant
Merchants Bank
01.1992 - 01.1994Read More
Hinds Community College
Some College (No Degree) from General Studies
Read More
St Aloysius
High School Diploma
Read More
ACTIVITIES AND HONORS
- I am a wife of almost 30 years and a mother of two grown daughters and one son-in-law. I am a Mississippi girl that loves to travel and has lived in several parts of the USA but in October of 2025, my husband and I moved back home to Hattiesburg. I enjoy reading, mahjong and other games, watching movies, spoiling my little yorkies and weekend getaways.
- I am also a volunteer with Hattiesburg’s own Pink Ribbon Fund where we raise money to help women battling breast cancer and host many community events throughout the year to raise awareness.
- I was co-creator of Hattiesburg Mahj Society where we held weekly and monthly Mahjong events around the Hattiesburg area where women and men could come together and play Mahjong and meet new players.