Charlene Morris
Cambria,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Professional Record Assistant
County Of Fresno Sheriff Department
02.2004 - 11.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with officers of law enforcement to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Developed and maintained filing systems to facilitate easy access to information.
- Organized resources, records and personnel to accomplish aggressive targets.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Elevated company reputation through meticulous attention to detail in all aspects of work output. With accuracy of records with diligent tracking of stolen property, stolen vehicles, missing persons and processing of locating of all input.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
Child Support Officer
County Of Fresno
01.2002 - 02.2004
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Calculated child support obligations and debts.
- Explained policies, procedures and instructions to parents.
- Calculated child support obligations and debts to initiate collection actions.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Performed case management tasks to enforce court-ordered child support obligations.
- Located parents for gaining child support and prepared records of payments.
- Processed legal documents such as summons, bench warrants, wage attachments, and liens to prepare materials for trials.
- Interviewed involved parties to confirm facts, verify data, and locate persons and financial assets.
- Assisted courts during proceedings by providing relevant evidence related to the financial capacity of non-custodial parents.
Election Clerk
County Of Fresno
01.2000 - 02.2001
- Distributed ballots to voters and answered questions concerning voting procedures.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Oversaw accuracy testing and maintenance of voting units through continued surveillance.
- Created fair, non-partisan environment to protect free choice of voters.
- Counted over [Number] ballots to prepare official reports of election results.
- Conducted voter outreach by mailing and tracking voter registration cards throughout [Location].
- Enhanced voter experience by efficiently processing voter registrations and providing clear instructions.
Education
Associate of Arts - General Studies
Fresno City College
Fresno, CASkills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
Timeline
Professional Record Assistant
County Of Fresno Sheriff Department
02.2004 - 11.2016
Child Support Officer
County Of Fresno
01.2002 - 02.2004
Election Clerk
County Of Fresno
01.2000 - 02.2001
Associate of Arts - General Studies
Fresno City College
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