Vivian Nguyen
Houston,TX
Summary
Adept Record Retrieval Specialist and IT Instructor with a proven track record at Ontellus, enhancing document management and student IT skills. Leveraged HIPAA compliance and problem-solving abilities to streamline processes, surpass performance expectations, and foster academic growth. Demonstrated excellence in document analysis and fostering collaborative environments, achieving significant improvements in productivity and learning outcomes.
Overview
5
5
years of professional experience
Work History
Record Retrieval Specialist
Ontellus
09.2024 - Current
- Developed an efficient system for categorizing records, allowing for quick identification and retrieval in response to requests.
- Managed complex legal requests for record retrieval while maintaining compliance with relevant legislation and industry guidelines.
- Reduced processing time for record requests through proactive anticipation of client needs based on historical trends.
- Trained new employees on company policies, procedures, and best practices related to records retrieval processes.
- Facilitated clear communication between departments for seamless record sharing and collaboration efforts.
- Collaborated with team members to ensure timely completion of projects and optimal workflow management.
- Demonstrated flexibility by adapting quickly to changing priorities and shifting deadlines, ensuring consistent productivity under pressure.
- Maintained strict confidentiality with sensitive information, adhering to industry regulations and standards.
- Conducted thorough quality checks on retrieved documents, ensuring accuracy and completeness of information.
- Exceeded performance expectations with high levels of productivity during peak request periods.
IT Instructor
My Computer Career
10.2019 - 12.2023
- Organized workshops and seminars for students to gain exposure to industry professionals and networking opportunities, enhancing career prospects postgraduation.
- Established strong rapport with students, fostering a supportive atmosphere conducive to academic growth and personal development within the IT field.
- Facilitated group work among students to promote collaborative problem-solving skills essential in the IT field.
- Coordinated guest speaker visits from local IT professionals, providing valuable insights into real-world applications of course material.
- Managed computer labs efficiently by implementing clear usage guidelines and maintaining equipment inventory records regularly updated.
- Participated actively in curriculum development committees, ensuring courses aligned with industry standards and expectations.
- Evaluated student progress regularly through assessments and feedback, adjusting instructional strategies as needed for optimal results.
- Stayed current on industry trends and advancements, ensuring relevance of course content and preparing students for future careers in technology.
- Conducted regular evaluations of course materials, making necessary updates based on emerging technologies or changing industry needs.
- Provided personalized instruction to students struggling with specific IT concepts, leading to improved understanding and academic performance.
Education
Computer Science Equivalent - Information Technology, Record Retrieval
My Computer Career
Houston, TX10.2019
Skills
- HIPAA Compliance
- Adobe Acrobat
- Software Knowledge
- Document Management
- Medical Records Management
- Legal Document Handling
- Document analysis
- Fast Learner
- Problem-Solving
- Attention to Detail
Timeline
Record Retrieval Specialist
Ontellus
09.2024 - Current
IT Instructor
My Computer Career
10.2019 - 12.2023
Computer Science Equivalent - Information Technology, Record Retrieval
My Computer Career
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