Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANGELA BOSTON

Houston

Summary

Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service, and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Custodian Service Specialist Lead

Ontellus
Houston
01.2021 - Current
  • Record detailed notes diligently in MR8 following regular interactions with provider facilities.
  • Direct matters concerning medical records to designated department.
  • Organized and updated medical data in an Excel spreadsheet format.
  • Participated in team meetings focused on performance and planning.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators for management review.

Customer Service Case Manager

Republic Service
Houston
02.2015 - 01.2021
  • Conducted thorough analysis of legal records to extract pertinent information.
  • Update and enter information in medical software programs
  • Compiled requests for legal deadlines.
  • Manage/measure discovery deadlines
  • Review/correct client’s monthly invoice
  • Managed communication for attorney concerns.
  • Directed team's daily task allocations.

Records Management Specialist III

Healthport, Inc.
Houston
06.2010 - 02.2015
  • Review release form to ensure HIPPA compliance
  • Process subpoena and clinical requests
  • Managed payment invoicing for medical records.
  • Create and prepare compact Discs
  • Revised and updated company procedures
  • Assisted customers by answering routine administrative questions and resolving problems

Medical Records Assistant II

Memorial Hermann Health System
Houston
05.2000 - 06.2010

Handled multi-line PBX switchboard for optimal call routing.

  • Extract, calculate, photocopy, and invoice patient charts
  • Recorded and processed payments related to patient records.
  • Completed all patient paperwork and maintained accurate records.
  • Utilized and maintained office equipment including printers, copiers, fax machines.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.

Education

High School Diploma -

Charles H. Milby High School
Houston, TX
05.1996

Skills

  • EPIC
  • Logician
  • MR7/8 Records Systems
  • Recordkeeping and data input
  • Operational improvement
  • Office Administration
  • Customer service
  • Communications
  • Invoice generation
  • Problem resolution
  • Organization
  • Process improvement
  • Microsoft Office
  • Supervision
  • Data entry
  • HIPAA compliance
  • Medical record management
  • Attention to detail
  • Time management
  • Records organization
  • Excel proficiency
  • Communication skills
  • Team collaboration
  • Quality assurance
  • Decision-making
  • Reliability and punctuality

Certification

Certified Notary Public

Timeline

Custodian Service Specialist Lead

Ontellus
01.2021 - Current

Customer Service Case Manager

Republic Service
02.2015 - 01.2021

Records Management Specialist III

Healthport, Inc.
06.2010 - 02.2015

Medical Records Assistant II

Memorial Hermann Health System
05.2000 - 06.2010

High School Diploma -

Charles H. Milby High School
ANGELA BOSTON