WANDA ALBINO
Monroe
Summary
Healthcare administrative professional with extensive experience supporting clinical and academic medical environments. Highly skilled in-patient scheduling, insurance verification, Epic EMR, and complex administrative operations. Bilingual in English and Spanish with strong organizational, communication, and teamwork abilities.
Overview
21
21
years of professional experience
Work History
Patient Service Specialist – Interventional Radiology
Columbia Doctors / NewYork-Presbyterian
12.2024 - Current
- Schedule patient appointments and coordinate complex procedural workflows.
- Verify insurance coverage, update patient demographics, and maintain records in Epic.
- Communicate financial responsibility, insurance participation, and time-of-service policies.
- Resolve scheduling conflicts and escalate complex cases as appropriate.
- Support referral processing, registration, and Epic work queue follow-ups.
- Collaborate with multidisciplinary teams and mentor junior staff.
Administrative Coordinator – Neurology Department
Columbia University Medical Center
11.2018 - 05.2024
- Enhanced administrative efficiency by supporting Research Directors and academic teams.
- Processed invoices and reimbursements accurately and promptly through ARC.
- Coordinated both domestic and international travel arrangements using Concur.
- Managed calendars, scheduling meetings, lectures, and departmental events effectively.
- Assisted in grant renewals by entering and updating data in Rascal.
- Maintained faculty CVs and publication citations for grant submissions.
Pediatrics Practice Assistant (Floater)
Columbia University Medical Center
03.2018 - 11.2018
- Enhanced clinic efficiency by supporting front- and back-end operations.
- Processed insurance eligibility, co-pays, and billing transactions accurately.
- Facilitated communication between patients, families, and clinical staff members.
- Trained new employees on workflows and systems including IDX and CROWN.
- Coordinated physician schedules and managed call triage in high-volume setting.
Administrative Assistant – Division of Nephrology
Columbia Doctors
01.2011 - 03.2018
- Ensured accurate insurance records by verifying and obtaining prior authorizations.
- Resolved billing issues efficiently while collecting co-pays and deductibles from patients.
- Coordinated patient appointments and research visits to optimize scheduling efficiency.
- Oversaw master schedules for multiple physicians, enhancing workflow and patient care.
- Protected confidentiality of sensitive and VIP patient records at all times.
- Mentored and trained new staff members to ensure operational excellence.
Administrative Assistant / Office Assistant – Renal Transplant Department
NewYork-Presbyterian Hospital
04.2005 - 01.2011
- Served as IDX Master Scheduler for transplant patients.
- Coordinated UNOS listings and pre-transplant evaluations.
- Managed front-desk operations, scheduling, and high-volume call triage.
- Maintained patient records and departmental supply inventory.
Education
Associate Degree - Hospitality Management
Monroe College
Bronx, NY04.2002
Skills
- Patient Scheduling & Registration
- Insurance Verification & Prior Authorizations
- Epic EMR Medical Office Administration
- Billing & Financial Coordination
- Calendar & Travel Management
- Staff Training & Mentorship
- Bilingual: English & Spanish
- Epic
- MS Word
- Outlook
- Excel
- PowerPoint
- Adobe Acrobat
- Concur
- ARC
- TLAM
- Rascal
LANGUAGES
Fluent in English and Spanish
Timeline
Patient Service Specialist – Interventional Radiology
Columbia Doctors / NewYork-Presbyterian
12.2024 - Current
Administrative Coordinator – Neurology Department
Columbia University Medical Center
11.2018 - 05.2024
Pediatrics Practice Assistant (Floater)
Columbia University Medical Center
03.2018 - 11.2018
Administrative Assistant – Division of Nephrology
Columbia Doctors
01.2011 - 03.2018
Administrative Assistant / Office Assistant – Renal Transplant Department
NewYork-Presbyterian Hospital
04.2005 - 01.2011
Associate Degree - Hospitality Management
Monroe College