Adrianna Hernandez

Professional Experience

Patient Service Representative:

• Welcomed patients, checked them in/out, and ensured accurate collection of demographic and insurance information.
• Scheduled appointments, coordinated referrals, and communicated effectively with medical staff to ensure smooth patient flow.
• Performed insurance verification, collected co-pays, and explained billing concerns clearly and professionally.
• Utilized EMR systems such as NEXTech
• Resolved patient inquiries in person and over the phone, achieving high patient satisfaction.
• Maintained HIPAA compliance and protected confidential patient information at all times.
• Assisted with prior authorizations, prescription requests, and uploading medical documents as needed.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
• Stayed calm under pressure to and successfully dealt with difficult situations.