Layla Shaban
Round Rock
Summary
Dynamic customer service professional with a proven track record at Ross Dress for Less, excelling in problem resolution and active listening. Adept at utilizing CRM software to enhance customer satisfaction and streamline processes. Experienced tutor with strong critical thinking skills, dedicated to fostering student success through tailored educational strategies.
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Ross Dress for Less
08.2018 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned company products and services to provide accurate information.
- Supported team in maintaining a high level of customer satisfaction.
- Utilized customer relationship management software to track interactions.
- Provided feedback on common issues to help improve service protocols.
- Handled customer complaints with professionalism and empathy.
Customer Service Representative
TJ Max
07.2016 - 06.2018
- Assisted customers with inquiries and resolved issues efficiently.
- Learned company products and services to provide accurate information.
Tutor
Orphanage in Iraq
01.2008 - 04.2015
- Developed individualized lesson plans to meet diverse learning needs of students.
- Facilitated engaging tutoring sessions that promoted critical thinking and problem-solving skills.
- Mentored junior tutors, providing guidance on effective teaching strategies and classroom management.
- Assessed student progress through regular evaluations, adjusting methods to enhance learning outcomes.
Education
High School Diploma -
Al Amin
Baghdad Iraq08-1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Scheduling
- Follow-up skills
- Paperwork processing
- Team development
- Administrative support
- Prioritization
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Ross Dress for Less
08.2018 - Current
Customer Service Representative
TJ Max
07.2016 - 06.2018
Tutor
Orphanage in Iraq
01.2008 - 04.2015
High School Diploma -
Al Amin