Rachel Carter
NovaCare Rehabilitation
Marysville,OH
11
years of professional experience
Patient Service Specialist with hands-on experience supporting busy rehabilitation and healthcare operations. Skilled in patient scheduling, insurance verification, authorizations, billing and account concerns, patient estimates, and multisite coordination. Experienced in communicating with patients by phone and email, resolving administrative issues, maintaining accurate patient accounts, and training staff on office procedures. Known for patient advocacy, attention to detail, and helping keep office operations organized.
Work History
Patient Service Specialist
3 Years 10 Months- Coordinate patient scheduling across multiple locations while helping patients navigate appointment availability and changes.
- Complete insurance verification and review coverage information to support accurate patient registration and scheduling.
- Obtain and track insurance authorizations and assist with authorization-related issues that could affect patient care.
- Prepare patient estimates and help patients understand insurance, authorization, billing, and account concerns.
- Serve as a point of contact for patients experiencing billing or insurance issues, helping identify concerns and direct them toward resolution.
- Communicate professionally with patients by phone and email regarding appointments, account questions, insurance requirements, and other administrative needs.
- Run and maintain tracking reports related to insurance, authorizations, and patient accounts.
- Support administrative needs across multiple clinic locations.
- Train staff on patient account creation, front-office responsibilities, and administrative processes.
- Work closely with clinical and administrative teams to address scheduling problems and prevent disruptions to patient care.
Veterinary Receptionist and Assistant
2 Years 4 Months- Managed a multiline phone system, scheduled clients, and efficiently obtained patient histories.
- Assisted clients with online orders through phone and email communication.
- Trained new employees on laboratory samples, animal restraint, deposits, and closing procedures.
- Supported medication stocking, prescription filling, cleaning, and charting.
Veterinary Receptionist
5 Months- Managed a multiline phone system, scheduled clients, and efficiently obtained patient histories.
- Assisted clients with online orders through phone and email communication.
- Provided check-in and check-out support and processed payments.
Barn Worker
11 Months- Cleaned stalls, aisles, and grooming areas to maintain safe, sanitary stable conditions.
- Fed horses, monitored water supply, and adjusted rations based on daily care needs.
- Inspected paddocks, fences, and gates to identify hazards and prevent escapes.
- Tracked feed and bedding inventory and supported grounds and stable maintenance.
- Provided daily handling and care for approximately 42 horses.
- Administered medications and supplements as required.
Personal Assistant
11 Months- Organized retreats and traveled throughout the United States and Canada to support abuse victims.
- Assisted with presentations, public speaking, and event responsibilities.
Cashier/Customer Service
11 Months- Utilized QuickBooks Multistore to maintain inventory and pricing accuracy, processed purchases and returns efficiently, and addressed customer inquiries via phone and social media.
- Loaded and unloaded surplus merchandise, maintaining safe handling and organized storage areas.
- Inspected incoming items for damage, sorting inventory for resale and disposal.
Kennel Assistant
1 Year 5 Months- Supervised daily kennel care routines, ensuring consistent feeding, cleaning, and comfort standards.
- Monitored puppy health and behavior, reporting concerns promptly to support timely veterinary attention.
- Administered medications and supplements according to care instructions and treatment schedules.
- Sanitized kennels, bowls, bedding, and play areas to maintain safe, hygienic conditions.
Education
High School Diploma
Skills
Patient Scheduling & Registration
Insurance Verification & Benefits
Prior Authorizations
Patient Estimates
Billing & Account Support
Multisite Coordination
Patient Advocacy
Epic EMR / TherapEbridge
Microsoft Office & Excel
Tracking & Account Reports
Staff Training
Patient Communication
Front-Desk Operations
HIPAA Policies
Timeline
Patient Service Specialist
NovaCare Rehabilitation
12.2022 - CurrentRead More
Veterinary Receptionist and Assistant
Plain City Animal Hospital
06.2020 - 10.2022Read More
Veterinary Receptionist
Animal Care Center of Polaris
01.2020 - 06.2020Read More
Barn Worker
Cross Roads Stables
07.2018 - 06.2019Read More
Personal Assistant
Hope for the Wounded Heart
07.2018 - 06.2019Read More
Cashier/Customer Service
61 Surplus
07.2017 - 06.2018Read More
Kennel Assistant
Angel Breeze Puppies
02.2016 - 07.2017Read More
Saint Ansgar Community Schools
High School Diploma
Read More