Qwynesha Gaddie
Lorain
Summary
Organized Lead Registrar with background in managing student records, overseeing registration processes, and maintaining database systems. Strengths include strong communication skills, ability to manage multiple tasks simultaneously, and proficiency in relevant software applications. In previous work, have streamlined registration procedures for efficiency and facilitated smooth academic operations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Registrar/ public benefit specialist
Bon Secours Mercy Health
Lorain
02.2025 - Current
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Responded to email inquiries in a professional manner within established timelines
- Trained new front desk personnel on standard operating procedures and customer service protocols
- Implemented a new online check-in system resulting in XX% reduction in wait times at the front desk
- Resolved XX% of guest complaints independently without escalation to management
- Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
Medical Assistant/Medical Receptionist
University Hospitals
Sheffield
09.2022 - 02.2025
- Epic experience
- Obtained patient vitals
- Provided patient care
- Triaged patients
- Performed in-office procedures
- Responsible for scheduling patients for appointments
- Used EHR system
- Schedule appointments
- Greet patients
- HIPPA
- FMLA paper work
- BWC
- Office experience
Medical Assistant
University Hospitals
North Olmsted
07.2021 - 09.2022
- Obtained patient vitals
- Provided patient care
- Triaged patients
- Performed in-office procedures
- Responsible for scheduling patients for appointments
- Used EHR system
- Schedule appointments
- Greet patients
- HIPPA
Medical Receptionist/Medical Assistant
Pediatric practice
Avon
08.2019 - 06.2021
- Followed hippa laws and regulations.
- Vital signs, blood pressure and snellen chart for patient for visits.
- Checked patient in and out for appointments.
- Administered injections
- Verified insurance and prescriptions.
Caregiver/Personal Assistant
COMFORCARE AGENCY
Adrian
09.2018 - 05.2019
- Assist with administering daily medication at specific times
- Transported patient to medical appointments
- Provided basic daily needs including but no limited to bathing, cooking, cleaning
Assistant Manager
Dunkin donuts
Avon
08.2017 - 09.2018
- Friendly and energetic barista with experience crafting beverages and providing excellent customer service in fast-paced environments.
- Lead employees within their departments in addition to helping set key performance indicators and goals to grow the organization.
- Recruiting, hiring, training, and developing employees to fill necessary roles within the organization.
- Team Leader, work as a team to make sure the company is following policies and procedures.
Dietary Aide
Oniell healthcare
North Ridgeville
11.2015 - 07.2017
- Preparing meals, snacks and beverages following specific procedures
- Serving meals, ensuring food safety and hygiene procedures are followed at all times
- Taking inventory of kitchen supplies and food items
- Staying current on the individual procedures and protocols for their facilities, including state-specified rules and regulations
- Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning
- Assisting with educational programs on nutrition
- Planning menus alongside Chefs, Dietitians and Doctors
- Tracking expenses
Education
Medical assistant - Diploma
OHIO BUSINESS COLLEGE
Sheffield Village, OHGeneral Studies - High school diploma
Clearview High School
Lorain, OHUpper secondary education - high school diploma or GED
Skills
- File organization
- Research
- Medical billing
- Schedule management
- Attention to detail
- Conflict management
- Electronic health records (EHR) management
- Information management
- CRM software
- Patient monitoring
- Patient registration
- CPR
- Insurance Verification
- Data entry
- Flexibility
- Assistance experience within healthcare industry
- Microsoft Publisher
- Employee relations
- Experience with children
- Office management
- Clinic experience
- Customer service
- Workers' compensation
- Microsoft Powerpoint
- Office Management
- Appointment scheduling
- HIPAA compliance
- Receptionist experience within hospitality industry
- Epic
- Medical office management
- Medical terminology
- Recognizing and responding to emergencies
- Patient interaction
- ICD-10
- Microsoft Word
- Insurance Claim Processing
- CPR Certification
- EClinicalWorks
- Team management
- Maintaining patient confidentiality
- Health insurance
- EPIC charting
- Cash handling
- Electronic health records
- Time management
- Problem solving
- Conflict resolution
- Financial aid coordination
- Verification and eligibility
- Maintaining documents and records
- Admissions and registrations
- Patient scheduling
- Teamwork
Certification
- CPR Certification, April 2023 to October 2025
- CPR Certification, May 2023 to May 2025
- ACLS Certification
- BLS Certification
Additional Information
At home baker!!!, Plays football
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Lead Registrar/ public benefit specialist
Bon Secours Mercy Health
02.2025 - Current
Medical Assistant/Medical Receptionist
University Hospitals
09.2022 - 02.2025
Medical Assistant
University Hospitals
07.2021 - 09.2022
Medical Receptionist/Medical Assistant
Pediatric practice
08.2019 - 06.2021
Caregiver/Personal Assistant
COMFORCARE AGENCY
09.2018 - 05.2019
Assistant Manager
Dunkin donuts
08.2017 - 09.2018
Dietary Aide
Oniell healthcare
11.2015 - 07.2017
Medical assistant - Diploma
OHIO BUSINESS COLLEGE
General Studies - High school diploma
Clearview High School