Summary
Overview
Work History
Education
Skills
Timeline
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Cambria Pinal

Expert Relations Manager At Ontellus
Visalia,CA

Summary

Agriculture Business Management student at College of the Sequoias. Assertive and detail-oriented manager comfortable with negotiating with opposing counsel and plaintiff attorneys and responding to demand letters. Utilizes upper math statistical analysis with IBM's SPSS software.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Expert Relations Manager

Ontellus
5 2022 - Current
  • Strategized revenue with business development and AMFS medical experts to locate case-winning experts for clients nationwide.
  • Strategized through emails and remote bi-weekly conferences to meet $200k monthly revenue

Sales Accomplishments:

Successfully negotiated and reduced product service costs by an average of $8000 weekly, contributing to overall profitability. Negotiated daily, billing rates with surgeons charging hourly rates of $900-$1500k.

  • Matched experts with case opportunities and coordinated cohesive teams to go to trial daily.
  • Executed and guided weekly conference calls during introductory virtual meetings with attorneys and medical experts discussing merit.
  • Mobilized efforts to increase percentages of medical expert witnesses through the utilization of prior networking and data from defense firms in California.
  • Drafted and executed proposals for Ontellus Employee Engagement events
  • Established internal company relations within Ontellus through committee-held meetings and evaluation remote conferences
  • Completed paperwork, recognizing discrepancies

Account Executive Sales Mentee

Mentored by SVP of Sales.

Joined monthly client site visits and presentations.

KPI, Salesforce and Hubspot platforms utilized for quarterly reports

Legal Receptionist

D'Andre Law
01.2022 - 03.2022
  • Prioritized, handled multiple assignments and maintained firm commitment to deadlines using Merus and Microsoft Office platforms.
  • Managed incoming emails containing time sensitive documents and relayed information to appropriate on-site and remote attorneys.
  • Utilized Merus case file database software to scan, upload, review and label subpoena medical documents for court hearings.
  • Identified and corrected critical billing errors and claim invoices.
  • Scheduled and mailed out notices for applicant's medical appointments, arranged appropriate subpoena medical reports for AA's and doctors.
  • Collected time sensitive employment, medical and Workers' Compensation Appeals Board documents.
  • Created, indexed and maintained client binders.
  • Developed and maintained filing and retrieval systems.
  • Answered and directed calls using multi-line switchboard.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.

Quality Assurance Team Member

Hyundai AutoEver America
10.2021 - 12.2021
  • Road tested various vehicles to identify full suite software issues for submission to software developers via company ticket submission system.
  • Created full reports involving camera data, navigation information, and additional incident parameters.

Government Office Intern City of Industry, CA

California's 57th State Assembly District
01.2019 - 12.2019
  • Analyzed incoming California Assembly bills and used a government database to fact check district and state information.
  • Drafted case work for district caseworkers regarding homelessness, zoning, and education. Took proactive responsibility to ensure constituents had received a response to each phone call and letter.
  • Upheld the 57th District public image, presented community awards at public events planned by the office.

Sales and Retail

Zumiez
09.2016 - 04.2017
  • Maintains high dress code standards.
  • Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel special. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/polices, and schedule all future Zumiez shoppers appointments).
  • Consistently achieve a 65% or greater platform conversion
  • Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
  • Use technology tools to research and enthusiastically communicate this information to the customer.
  • Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Reports any broken or damaged equipment to store management.
  • Utilizing the 5-Step Selling Process
  • Promotion and sign set up.
  • Merchandising and visual changes.
  • Markdowns and inventory counts.
  • Focus on own development and learning, complete all training as assigned for on-going development.
  • Celebrate successes of team members. Share sales expertise and product knowledge.

Education

Bachelor of Arts - Political Science

California State Polytechnic University
Pomona, CA
08.2018 - 06.2020

Skills

Attorney relations expert

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Timeline

Legal Receptionist

D'Andre Law
01.2022 - 03.2022

Quality Assurance Team Member

Hyundai AutoEver America
10.2021 - 12.2021

Government Office Intern City of Industry, CA

California's 57th State Assembly District
01.2019 - 12.2019

Bachelor of Arts - Political Science

California State Polytechnic University
08.2018 - 06.2020

Sales and Retail

Zumiez
09.2016 - 04.2017

Expert Relations Manager

Ontellus
5 2022 - Current
Cambria PinalExpert Relations Manager At Ontellus