Melissa Stephens
Suwanee,United States
Summary
Results-driven Sales Representative with over a decade of experience in high-end sales, excelling in surpassing sales targets and enhancing team dynamics. Demonstrates adeptness in technology use for operational efficiency and engaging sales presentations. Committed to professional growth and teamwork, motivated by performance-based rewards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
JEWELRY CONSULTANT/ MANAGER/TRAINER
Shane Co
04.2013 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Conducted thorough inventory management to ensure optimal stock levels at all times for popular items.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
VISUAL MERCHADISER
Shane Co
08.2014 - 03.2018
- Worked with store managers to implement new displays, promotions and store layout changes.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
Retail Sales Manager
Dillards Department Store
08.2010 - 04.2013
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at the end of each shift.
- Recruited, hired, and trained 10 associates to develop into productive team members with excellent product knowledge.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained the company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in the workplace.
Education
BACHELORS DEGREE IN BUSINESS MANAGEMENT -
University of Kansas
Lawrence, KS05.2000
Skills
- POS Systems (Expert)
- Sales Presentations
- Customer Engagement
- Flexible Scheduling
- Technology Adoption
- Leadership
- Professional Appearance
- Client Relations
- Adaptability
- Interpersonal Skills
- Team Building
- Account Management
- Presentation Skills
- Sales Training Leader (Expert)
- Sales Manager
- Paralegal (Experienced)
- Office Management
- Meeting planning
- Calendar Management
- Travel Coordination
- Event Coordination
- Logistics Coordination
- Documentation And Reporting
- Spreadsheet tracking
- Administrative Support
- Executive Support
- Legal Research
- Proficient in MS Office
- Case Management
- Attorney Support
Accomplishments
- Supervised a team of 23 staff members.
- GEM award winner 2023
- Sales Person of the Year 2017
- Sales Person of the Year runner-up 2013-2016, 2018-2023
- Visual Merchandiser of the Year 2015
- Visual Merchandiser of the Year Runner 2016
Awards
- Sales over 1.5 million or more each year since 2013
- Accelerated sales by personalizing product suggestions, exceeding monthly targets
- Fostered team unity by improving processes and customer experiences
- Utilized persuasive communication to guide customer purchases, boosting conversion rates
- Orchestrated team efforts to execute effective sales strategies, improving overall store performance
- Collaboratively innovated store layouts, optimizing customer flow and driving a 15% sales increase.
- Led seasonal display redesign, boosting holiday sales by 20%.
- Partnered with marketing for visual merchandising, enhancing store traffic.
- Analyzed sales data for product placement, resulting in a 10% monthly revenue rise.
Certification
Quality Control Certified
Diamond Education /GIA Certified
Quality Assurance Customer Service Certified
Timeline
VISUAL MERCHADISER
Shane Co
08.2014 - 03.2018
JEWELRY CONSULTANT/ MANAGER/TRAINER
Shane Co
04.2013 - Current
Retail Sales Manager
Dillards Department Store
08.2010 - 04.2013
BACHELORS DEGREE IN BUSINESS MANAGEMENT -
University of Kansas
Quality Control Certified
Diamond Education /GIA Certified
Quality Assurance Customer Service Certified
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