Michelle Provencio
Mesa,AZ
Summary
Driven by a track record of enhancing customer satisfaction and boosting sales, I leveraged strong organization skills and excellent customer service to develop loyal client relationships and exceed sales goals. Adept at event planning and multitasking, I consistently deliver outstanding results, fostering repeat business and achieving high levels of client satisfaction. Meticulous and innovative professional with solid record of accomplishment in producing exceptional jewelry pieces for customers. Dedicated to creating quality, durable pieces which meet specifications and delight clients. Prepare to offer knowledge and abilities gained during 7 years of experience and pursue growth-oriented position. Meticulous and innovative professional with solid record of accomplishment in producing exceptional jewelry pieces for customers. Dedicated to creating quality, durable pieces which meet specifications and delight clients. Prepare to offer knowledge and abilities gained during 7 of experience and pursue growth-oriented position.
Overview
19
19
years of professional experience
Work History
Jewelry Consultant
Shane Co
11.2017 - 05.2024
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
- Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
Event Planner Associate
Superstition Manor
01.2012 - 11.2017
- Led a team of event staff, providing clear direction and support throughout the planning process.
- Streamlined communication with clients and vendors, ensuring smooth event coordination.
- Provided exceptional customer service by promptly addressing client inquiries and concerns throughout the event process.
- Fostered strong relationships with clients, consistently exceeding their expectations and securing repeat business.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Newborn Hearing Screener
Banner Gateway Medical Center
01.2010 - 06.2010
- Implemented quality control measures to ensure accuracy in test results, contributing to improved outcomes for infants diagnosed with hearing loss.
- Maintained accurate records of all newborns screened, ensuring compliance with state regulations and hospital policies.
- Promoted a positive environment during screening.
- Coordinated with nursing staff to arrange a timely screening for each newborn, minimizing disruptions to the daily workflow of the hospital.
Nursing Assistant
Banner Baywood Medical Center
02.2005 - 03.2009
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Education
No Degree - Nursing Assistant And Phleotomy
Pima Medical Institute
Mesa, AZ01.2010
No Degree - Business Technology
Maricopa Community Colleges - Mesa Community College
Mesa, AZ01.2004
Skills
- Merchandise presentation
- Team Player
- Strong Organization Skills
- Mentor Skills
- Strong Client Relationships
- Customer Satisfaction
- Inventory Control
- Event Planning
- Excellent Customer Service
- Multitasker
Timeline
Jewelry Consultant
Shane Co
11.2017 - 05.2024
Event Planner Associate
Superstition Manor
01.2012 - 11.2017
Newborn Hearing Screener
Banner Gateway Medical Center
01.2010 - 06.2010
Nursing Assistant
Banner Baywood Medical Center
02.2005 - 03.2009
No Degree - Nursing Assistant And Phleotomy
Pima Medical Institute
No Degree - Business Technology
Maricopa Community Colleges - Mesa Community College
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