Charlene Mylet
Nanticoke
Summary
Highly skilled and enthusiastic professional with more than 40 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
40
40
years of professional experience
Work History
Building Manager
Cross Valley Professional Group
Plains, PA
08.2008 - Current
- Oversaw daily building operations, ensuring compliance with safety regulations and maintenance standards.
- Implemented preventative maintenance programs to enhance building efficiency and reduce downtime.
- Managed vendor relationships, coordinating services such as cleaning, maintenance, and repairs.
- Developed and enforced operational policies to improve tenant satisfaction and streamline processes.
- Led emergency response initiatives, ensuring safety protocols were effectively communicated and executed during incidents.
- Managed operations, maintenance and improvement of properties.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Coordinated move-ins and move-outs, streamlining the process and minimizing disruptions to other tenants.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Directed removal of snow and ice from common outdoor areas, parking lots and entrances.
- Increased occupancy rates by marketing available units effectively in various channels such as online listings, print ads, and community events.
Medical Practice Manager
Sports Medicine/Bone and Joint
Plains, PA
07.1986 - Current
- Implemented electronic health record (EHR) systems optimizing patient data management and accessibility.
- Streamlined appointment scheduling processes reducing patient wait times and improving service efficiency.
- Developed staff training programs enhancing team performance and service delivery standards.
- Oversaw daily operations ensuring efficient clinic workflow and patient satisfaction.
- Collaborated with healthcare providers to enhance multidisciplinary communication and care coordination.
- Led financial management initiatives ensuring budget adherence and resource allocation efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Developed close working relationships with front office and back office staff.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Handled job duties for staff members which were unavailable or out of office.
- Oversaw accounting, budgeting, and financial reporting.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in the industry landscape and updating policies accordingly.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Education
Associate of Science - Health Care Management
Luzerne County Community College
Nanticoke, PA05-1998
Timeline
Building Manager
Cross Valley Professional Group
08.2008 - Current
Medical Practice Manager
Sports Medicine/Bone and Joint
07.1986 - Current
Associate of Science - Health Care Management
Luzerne County Community College