Charlene Newton
St. Petersburg,FL
Summary
Driven Operations Coordinator with a proven track record at FedEx, where strategic planning and process implementation led to significant operational improvements. Excelled in promoting customer relations and enhancing team collaboration, achieving objectives efficiently. Skilled in risk management and quality assurance, consistently boosted productivity and customer satisfaction without compromising compliance or safety. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job cybersecurity position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
FedEx
02.2015 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from beginning to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with staff and contracted service providers, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor Of Applied Science - Cybersecurity
Saint Petersburg College
St Petersburg, Fl05.2024
Cybersecurity Certificate - Information Technology
Saint Petersburg College
Saint Petersburg, Fl07.2022
Skills
- Process Implementation
- Risk Management
- Quality Assurance
- Customer Relations
- Performance monitoring
- Warehouse Operations
- Safety oversight
- Teamwork and Collaboration
- Customer Service
- Performance Improvements
- Relationship Building
- Employee Motivation
- Decision-Making
- Goal Setting
- Strategic Planning
- Records Organization and Management
- Data Analysis
- Performance Improvement
- Performance Evaluation and Monitoring
- Performance Evaluations
Timeline
Operations Coordinator
FedEx
02.2015 - Current
Bachelor Of Applied Science - Cybersecurity
Saint Petersburg College
Cybersecurity Certificate - Information Technology
Saint Petersburg College
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