Charlene Oliver
Citrus Heights,CA
Summary
Dynamic Pricing Specialist with proven expertise at Kohl's, excelling in customer service and problem-solving. Skilled in pricing software and Microsoft Excel, I enhanced transaction accuracy and streamlined processes, significantly improving customer satisfaction. A reliable team player, I trained new associates, fostering collaboration and efficiency in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Pricing Specialist
Kohl's
Citrus Heights, CA
11.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash handling procedures, ensuring accuracy in daily reconciliations. Balanced the cash office for the day before, completing the deposit and opening the POS for the store.
- Assisted customers with inquiries and product selections, enhancing overall satisfaction.
- Collaborated with team members to maintain organized and clean checkout areas.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Price changes were done on a weekly basis
- Made sure that the price on the items matched what was in our system to ensure customers were getting the right amount.
Front End Associate
Sutter Roseville Medical Center
Roseville, CA
08.2008 - 01.2020
- Assisted patients with check-in procedures and managed appointment scheduling.
- Maintained cleanliness and organization in patient waiting areas to enhance visitor experience.
- Collaborated with medical staff to ensure timely patient processing and effective communication.
- Trained new team members on front desk operations and customer service best practices.
- Implemented efficient document management systems for patient records and billing information.
- Led initiatives to improve electronic health record accuracy and compliance with regulations.
- Resolved patient inquiries promptly, ensuring satisfaction and adherence to hospital policies.
- Streamlined front desk workflows, reducing wait times during peak hours significantly.
Education
Graduate Certificate - Medical Assisting
Western Career College
Sacramento, CA07-2000
Skills
- Pricing software proficiency
- Training and mentoring
- Microsoft Excel expertise
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Reliability
- Multitasking Abilities
Timeline
Pricing Specialist
Kohl's
11.2022 - Current
Front End Associate
Sutter Roseville Medical Center
08.2008 - 01.2020
Graduate Certificate - Medical Assisting
Western Career College