Charlene Plume
Moriches,NY
Summary
Highly skilled and enthusiastic professional with more than 30 + years of experience with a proven track record at Family Residences And Essential Enterprises & NYS Office with People with Developmental Disabilities.
Offering strong foundation in leadership qualities, conflict resolution, and team collaboration. Brings understanding of safety standards and operational protocols, with ability to quickly grasp and apply new concepts. Ready to use skills in team management and organizational efficiency in Residential Manager role.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Senior Supervisor
Family Residences And Essential Enterprises
Southold, NY
06.2020 - Current
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
House Supervisor
NYS Office Of People With Developmental Disability
Commack, NY
07.1989 - 12.2020
- Provided services for people with mental and developmental disabilities for the past 30 + years.
- Managed a house of 10 staff with 4-6 individuals to ensure coverage during all shifts and reduced overtime costs.
- Reviewed and participated in Life Plans ensuring person center approach. updated Protective Plans of Oversight. conducted fire drills monthly to comply with OFPC regulations.
- Streamlined communication between departments for improved patient needs and quality of care.
- Monitored patient acuity levels closely, adjusting staffing assignments as needed for optimal care delivery.
- Maintained accurate records of employee performance evaluations, certifications, licenses, continuing education requirements, ensuring compliance with regulatory standards.
- Enhanced patient care by implementing efficient processes and utilizing resources effectively.
- Resolved conflicts among team members promptly and effectively, maintaining a harmonious work environment.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, resulting in better outcomes.
- Reduced medication errors by conducting thorough reviews of protocols and establishing a culture of safety within the unit.
- Evaluated staff performance regularly and provided constructive feedback, leading to increased competency and productivity.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Oversaw maintenance and cleanliness of facility, ensuring safe and welcoming environment for patients and staff.
- Led by example, demonstrating strong work ethic and commitment to patient care, which inspired staff to perform at their best.
- Participated in budget planning meetings, helping allocate funds appropriately for staffing needs or equipment upgrades.
- Provided emergency response during shifts and when on-call.
- Served as a liaison between administration and clinical staff, facilitating open communication channels for policy updates and concerns.
Direct Support Professional
Family Residences And Essential Enterprises
Southold, NY
08.2019 - 06.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Education
GED -
NYS Higher Education
Suffolk, NY1985
Skills
- Innovation skills
- Data analysis
- Employee supervision
- Staff oversight
- Compliance
- Documentation and reporting
- Staff management
- Managing operations and efficiency
- Performance evaluations
- Teamwork and collaboration
Certification
CPR
- CPR/AED Certification
- First Aid Certification
- SCIP-R Certification
- AMAP Certification
- NYS Driver's License
Languages
English
Full Professional
Timeline
Senior Supervisor
Family Residences And Essential Enterprises
06.2020 - Current
Direct Support Professional
Family Residences And Essential Enterprises
08.2019 - 06.2020
House Supervisor
NYS Office Of People With Developmental Disability
07.1989 - 12.2020
GED -
NYS Higher Education