Overview
Work History
Education
Skills
Timeline
Generic
MARY ALEXANDER

MARY ALEXANDER

CONCORD,CA

Overview

24
24
years of professional experience

Work History

Senior Supervisor

Advantage Solutions
09.2022 - Current
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
  • Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
  • Mentored junior team members for accelerated professional growth and skill development.
  • Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
  • Assessed problems and conflicts and resolved independently.
  • Identified underperforming areas and implemented effective process improvements.
  • Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
  • Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
  • Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
  • Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
  • Played a pivotal role in driving change management initiatives that resulted in seamless adoption of new policies or procedures.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Mental Health Clinical Director

Safe House for Women Leaving Prostitution
07.2007 - 01.2014
  • Safe House residential (emergency shelter and transitional housing and crisis services program) for women leaving prostitution with substance abuse issues
  • The goal of Safe House is to support homeless women who are leaving prostitution and/or commercial sex work with substance abuse issues who are in crisis and trying to escape domestic and community violence
  • 12-step programming, relapse prevention, training/education, employment, case management, linkage to permanent housing, individual/group therapy, exercise/nutrition programs, mental health services, and other supportive services, are provided
  • These services are intended to provide a safety net, food and shelter, healthcare and necessary skills, and resources to live independently, decrease trauma symptomology related to sex work and violence, an increase self-efficacy and motivation in reaching life goals
  • My Duties: Program development which includes strong partnership connections with other agencies in the community: Detox Centers in nearby cities, SF jails, SF Courts, Social Workers, CPS, re-entry programs, other agencies striving to reduce sex trafficking of women and young girls locally and nationally
  • (The SAGE Project-provides services to adults/youth who experienced exploitation, violence and trauma
  • Review and sign off case manager’s files
  • Discharge, completion and the after care programs
  • Provide vocational profile intake, assessment of strengths, work collaboratively to coordinate career counseling; supported education and vocational services with mental health treatment
  • Assessment and Intake, ensuring all client’s move through phases of program in a timely manner and goals are met
  • Regular AA, domestic and community violence sessions, mental health connections are established to help provide a more solid base for recovery and less chance for repeat offending
  • Psycho-social assessments and jail interviews for prescreening to determine if suitable for program and or for referral to outside treatment, mental health or legal institutions
  • Utilized evidence based practices
  • I lead staff and volunteers, develop, implement and oversee evidence-based best practice models, manage contract compliance and monitor the budget and provide on-site trainings
  • I work in a team who have experience and skills in the field of domestic and community violence interventions and prevention and speak in the community about sex trafficking, sexual assault and rape and domestic and community violence
  • Reports written and submitted to courts, police, counselors and numerous agencies about how client was thriving in the program
  • Name of Supervisor: Patricia Pike - Supervisor (415) 827-3725

Supervisor

Swords to Plowshares
01.2005 - 01.2007
  • The residents were formerly homeless, often dually diagnosed veterans with PTSD, imprisonment and legal difficulties from domestic violence
  • Swords to Plowshares helps to significantly reduce homelessness and poverty among veterans, and enables all veterans to have access to the care and services they need to rebuild their lives
  • I maintained effective interface with community resources for advocacy and linkage and referral to services assisting clients in achieving treatment goals
  • Worked closely with counselors from other components of Swords to Plowshares and the VA caseworkers to stabilize clients and to maximize their potential for success in the program
  • A working understanding of the readjustment problems of Vietnam-era veterans, Post-Traumatic Stress Disorder, crisis intervention, substance abuse, domestic violence, counseling, in the areas of dual-diagnosis, crisis intervention that included an ability to assess suicidal and homicidal risk and relapse behavior
  • I worked with the women veterans who had experienced sexual assault/rape during their deployments and their difficulties returning to civilian life

Psychology Intern

Rubicon/Cal WORKs
07.2004 - 05.2005
  • The clients were all court-mandated due to legal issues
  • I provided individual therapy and case management for women and their children who had issues of intergenerational substance abuse, poverty, domestic and neighborhood violence, single parenthood, depression and anxiety, homelessness, psychosis, patterns of criminal behavior and arrests, histories of sexual abuse and incest and family dispute/child custody issues
  • Therapy also focused on rehabilitative counseling to secure and/or maintain employment in order to assist the women to get off of welfare and/or regain custody of their children, reduce criminal behavior, and enroll in school if possible
  • I interviewed clients to gather case histories, social, psychiatric, and drug and alcohol history
  • Prepared treatment plans based on assessments and case histories for use in diagnoses and in developing vocational service plans for clients
  • Assisted the client in understanding her illness or addiction and contributing personal, social and economic factors; advised clients of community resources and made referrals
  • Community outreach with agencies to assist clients in their vocational plans and in coping with daily activities and environmental needs, such as housing, medical care and employment
  • Group therapy focused on women's issues and interpersonal skills (such as sexual, law difficulties, familial and relationship difficulties)
  • Collaboration with city agencies, law enforcement, and the courts to address family and neighborhood violence issues and submission of prepared reports to agencies
  • Strong written, oral and organizational skills were required and utilized to maintain records and reports for screening, intervention, and evaluation
  • A diverse population was served
  • Client load 30
  • Dr
  • Sharon Bass (Supervisor)

Psychology Intern

Psychological Services
07.2003 - 07.2004
  • I provided individual and family therapy with at-risk adolescents and children (ages 5-18) who had substance abuse problems, who were victims of sexual, domestic and neighborhood violence, who were neglected and/or abandoned and their NREFM families
  • I provided in-home assessments for children and family evaluations, and referrals
  • I provided families with contacts with child either through home visits or at school
  • Additionally, psycho-educational information about the family dynamics of sexual, domestic and substance abuse, the impact of family and neighborhood violence was provided by me on regular basis
  • Additionally, it was necessary to have a working knowledge of child custody and visitation evaluations through the courts and I participated in Multidisciplinary Team Meetings (MDTs), Team Decision-Making meetings (TDMs), offering mental health recommendations and referrals
  • Interfaced with the Alameda and Contra Costa County Dependency Court, including the Judges, Commissioners, City Attorneys, and Panel Attorneys
  • Report writing was extensive and all client records had to be precise and accurate
  • Collateral contacts and a cooperative approach with community partners and DFCS staff, NREFM caregivers to support placement and/or reunification
  • I appeared in court many times to provide status reports to the courts in Oakland and Alameda
  • Additionally numerous court testifying on the behalf of the child/children when abuse/neglect took place
  • I provided counseling to the middle school of Bret Hart in Oakland and the high school level students with regards to abuse, relationship issues, family and environmental violence 2 days a week for 2 years
  • Dr
  • Elizabeth Milnes (Supervisor)

Psychology Internship

Contra Costa County Forensics Mental Health Conditional Release Program
08.2001 - 09.2002
  • Conducted interviews and assessments with inmates concerning charges brought against them at Martinez Jail, gathered information about their substance abuse, mental health and criminal charges
  • I provided referrals for treatment, reviewed and analyzed police reports, witness statements, substance abuse assessments and report writing concerning my findings and findings of other agencies involved in the case, submitted evidence before the courts
  • Ability to facilitate complex partnerships across multiple agencies, such as courts, judges, attorneys, and family services
  • Psycho-diagnostic assessments were performed: Clinical Interviews, Biological-Psychological-Sociological Assessments
  • Provided jail investigations, evaluations and assessments for clients who were awaiting a court decision to be determined Not Guilty By Reason of Insanity according to the provisions of Penal Codes by order of Superior Courts to decide placements in the community or psychiatric hospitalization
  • Review of Alienist and Court Ordered Psychiatric and Psychological Reports, Police/Arrest Reports, CII Rap Sheets (Criminal History), and Commitment Orders
  • Psychological evaluations and assessments conducted at San Quentin for inmates imprisoned
  • I was on a multi-disciplinary team that went into San Quentin to begin new therapy programs to assist the inmates with issues of substance abuse, mental health while incarcerated
  • Computer skills, strong written and oral skills were utilized
  • Additionally, I facilitated group, individual, and family sessions in Substance Abuse/Mental Illness/Criminal Behavior/Domestic Violence of clients who have been determined Not Guilty By Reason of Insanity or Not Competent to Stand Trial after committing violent crimes
  • Prevention of repeat offenses through individual therapy was provided for women who had murdered or attempted to murder their children, men who had murdered, committed arson, terrorist crimes, and many who had substance abuse problems
  • Treatment plans and documentation of progress
  • Educational lectures in regards to, violence and crime prevention
  • San Quentin pre-placement services including assessments, evaluation, and referrals sources prior to their release from prison
  • Supervisors: Dr
  • Mark Saunders 925-313-1159; Dr
  • Alexandra Cons

Education

Masters - Clinical Psychology

California School of Professional Psychology/Alliant International University
San Francisco, California

Bachelor of Arts Degree - Psychology, Certificates in Women's Studies, Trauma Studies, and Black Studies

University of Missouri at St. Louis
St. Louis, Missouri

Skills

  • Innovation skills
  • Data analysis
  • Staff oversight
  • Employee supervision
  • Staff development
  • Compliance
  • Decision-making
  • Documentation and reporting
  • Customer service
  • Complex Problem-solving
  • Process monitoring and improvement
  • Process improvement
  • Staff management
  • Training and mentoring
  • Employee motivation
  • Project management
  • Operations management
  • Priority management
  • Policy enforcement
  • Software experience
  • Staff discipline
  • Task delegation
  • Processes and procedures
  • Waste reduction
  • Industrial hygiene
  • Employee development
  • Schedule development
  • Attention to detail
  • Verbal and written communication
  • Relationship building
  • Team building
  • Safety protocols
  • Coaching and mentoring
  • Analytical thinking
  • Conflict resolution
  • Policy and procedure development
  • Performance management
  • Change management
  • Staff education
  • Teamwork and collaboration
  • Team development
  • Shift scheduling
  • Team leadership
  • Schedule oversight
  • Problem resolution
  • Managing operations and efficiency
  • Performance evaluations
  • Performance tracking and evaluation
  • Schedule management
  • Employee coaching and mentoring
  • Interpersonal relations
  • Computer skills
  • Onboarding and orientation
  • Training and development
  • Professional and courteous
  • Negotiation and conflict resolution
  • Scheduling and coordinating
  • Hiring and training
  • Performance reviewing
  • Staff training

Timeline

Senior Supervisor

Advantage Solutions
09.2022 - Current

Mental Health Clinical Director

Safe House for Women Leaving Prostitution
07.2007 - 01.2014

Supervisor

Swords to Plowshares
01.2005 - 01.2007

Psychology Intern

Rubicon/Cal WORKs
07.2004 - 05.2005

Psychology Intern

Psychological Services
07.2003 - 07.2004

Psychology Internship

Contra Costa County Forensics Mental Health Conditional Release Program
08.2001 - 09.2002

Masters - Clinical Psychology

California School of Professional Psychology/Alliant International University

Bachelor of Arts Degree - Psychology, Certificates in Women's Studies, Trauma Studies, and Black Studies

University of Missouri at St. Louis

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MARY ALEXANDER