Charlene Portillo
Houston
Summary
Highly organized professional establishes relationships with customers. Stays calm under pressure.
Possesses valuable experience in delivering personalized shopping experiences and exceeding client expectations. Demonstrated strong communication and organizational skills.
Developed exceptional customer service and communication skills in retail environment. Adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into new field and contribute effectively in diverse roles.
Overview
2
2
years of professional experience
Work History
Personal Shoppper
HEB
04.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Research Asisitant
Andre Bizer
01.2023 - 03.2024
- Participated in interdisciplinary teams, integrating diverse perspectives to enhance policy research outcomes.
- Conducted extensive qualitative interviews with subject matter experts, ensuring comprehensive understanding of policy issues.
- Developed innovative research methodologies, optimizing the accuracy and efficiency of data gathering efforts.
Education
High School -
Milby High School
01.2025
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Fluent in Spanish and English Language
Accomplishments
-I am a first generation student I joined the challenger program at the University of Houston.
- I graduated Charles Milby High schol in 2022
Languages
Spanish
Native or Bilingual
Timeline
Personal Shoppper
HEB
04.2024 - Current
Research Asisitant
Andre Bizer
01.2023 - 03.2024
High School -
Milby High School
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