B Jacob Tokich
Customer Service Specialist
Arden ,NC
Summary
Dynamic professional with a diverse skill set in marketing, customer service, leadership, and training. Known for providing excellent customer service, handling high-stress situations effectively, and supporting team members with forward-thinking leadership. Possesses strong listening and relatability skills, along with a positive attitude, strong work ethic, and willingness to learn. Most of all, I am confident in my ability to lead by example and inspire those around me to strive for success.
Overview
11
11
years of professional experience
Work History
Personal Delivery Driver/ Personal Shopper,
Self Employed
10.2020 - 08.2023
- Completed over 10,000 5-star rated contract deliveries across various platforms such as Uber Eats, DoorDash, GrubHub, Instacart, and Curri.
- Managed customer inquiries and complaints in polite and professional manner.
- The daily routines include self-management, accounting, and maintaining heating systems for warm food every time.
Purchasing Manager
Pair’a’Dice Vapin LLC
10.2020 - 08.2023
- Managed supplier relationships to ensure timely delivery of products and services.
- Organized weekly routines, while assisting customers with education on their vaping and CBD products for holistic needs.
- Many customers had PTSD, other anxiety disorders, and chronic pain to which pharmaceutical means are too harsh. Education, empathy and genuine conversations were had to help each customer.
Inbound/General Merchandise Expert
Target Inc
Arden, NC
08.2023 - Current
- Each day, the job entails unloading and sorting truckloads, organizing items into their designated areas, and ensuring items are pushed to their respective locations. The role also involves interacting with and assisting guests in finding items and time-management to arrange aisles efficiently.
Direct Marketing Consultant
Self Employed for Moocho Inc
10.2020 - 03.2022
- Tracked key performance indicators to measure success of campaigns.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Utilized data-driven decision-making processes to optimize campaign performance, continuously monitoring and adjusting tactics in response to trends or changes in the marketplace.
- Promoted and established relationships with retailers to encourage customers to use a payment processing rewards app for their purchases. Success focused on creating impulse, trust, and providing education to customers to sign up for the app, input their card information, and use the app for checkout instead of traditional methods like credit cards or Apple Pay.
- Goal setting 100 new purchasers per show while answering questions for 2nd time users as every individual in sight needed to be approached.
Logistics Account Executive/ Sales Assistant
Total Quality Logistics Inc.
06.2018 - 03.2020
- Negotiated favorable shipping rates with carriers, resulting in quality service.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments, account management, and logistic solutions while communicating transparently to clients.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- ● Coordinating truckload shipments for clients across North America 24/7/365.
Multi-Niched Brand Ambassador
Riverpoint Management Inc.
10.2015 - 02.2018
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Generated $1000 daily revenue utilizing direct marketing in Fortune 300 big-box retailers by generating impulse using psychology, body language and developing verbal communication skills. Developed relationships with customers, clients, team, and retailers with products from pain management, cleaners, food and more.
- Trained in and mentored others in logistics, networking, scheduling, payroll, and inventory forecasting for events. Conducted daily interviews to enhance the sales force. Thrived in a people-developing-people environment, teaching consistency and professionalism to represent clients effectively.
Customer Relations Representative
Direct Energy Business LLC
02.2014 - 09.2015
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Educating and servicing customers on the electricity and gas supply market to assist with their accounts and invoices.
- Logged call information and solutions provided into Salesforce and other CRM platforms while submitting tickets to the Customer Solutions Team.
- Initiated leadership by assisting with issues and questions among a team of 14 agents. Notably received appreciation from Sales team from expired customer contracts, leading to a new contract and hot lead for the team and more importantly the company.
Education
Associate of Arts - General Studies
05.2001 -
- 3.2 GPA
High School Diploma -
05.2001 -
- Elected Captain of Varsity Bowling
- Extracurricular Activities: Created the Shaler Bowling Club along with the Boys and Girls Varsity and Junior Varsity teams still going today.
Skills
Marketing expertise
Customer service
Training and development
Verbal and written communication
Business development
Relationship building
Customer relationship management (CRM)
Efficient multi-tasker
Problem-solving
Active listening
Data entry
Time management
Timeline
Inbound/General Merchandise Expert - Target Inc
08.2023 - Current
Personal Delivery Driver/ Personal Shopper, - Self Employed
10.2020 - 08.2023
Purchasing Manager - Pair’a’Dice Vapin LLC
10.2020 - 08.2023
Direct Marketing Consultant - Self Employed for Moocho Inc
10.2020 - 03.2022
Logistics Account Executive/ Sales Assistant - Total Quality Logistics Inc.
06.2018 - 03.2020
Multi-Niched Brand Ambassador - Riverpoint Management Inc.
10.2015 - 02.2018
Customer Relations Representative - Direct Energy Business LLC
02.2014 - 09.2015
Community College of Allegheny County - Associate of Arts, General Studies
05.2001 -
Shaler Area High School - High School Diploma,
05.2001 -