Brian King
Boca Raton
Summary
Dedicated and dependable professional with more than three years of experience providing on-demand delivery services through DoorDash, Uber, and Instacart. Skilled at managing independent workloads, optimizing delivery routes, solving problems in real time, and consistently delivering exceptional customer service in fast-paced environments. Recognized for strong time management, attention to detail, adaptability, and the ability to perform efficiently with minimal supervision. Eager to bring a proven work ethic, reliability, and operational experience to a team-focused organization where I can continue to grow professionally.
Overview
4
4
years of professional experience
Work History
Personal Shopper and Delivery Driver
Instacart
Boca Raton
03.2025 - Current
- Provided personalized grocery shopping and delivery services while maintaining exceptional customer satisfaction.
- Accurately select, organize, package, and deliver customer orders while communicating substitutions and ensuring timely fulfillment.
- Curated personalized shopping lists based on customer preferences and dietary needs.
- Assisted customers with product selection and offered recommendations for substitutions.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Navigated local grocery stores efficiently to locate requested items promptly.
- Managed online orders and ensured accurate fulfillment of customer requests.
- Greeted customers warmly upon entry to create a welcoming atmosphere. and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
- Communicated with customers to clarify preferences and address any concerns.
- Adapted quickly to changes in inventory and updated shopping lists accordingly.
- Sourced unique and hard-to-find items for clients to ensure satisfaction with personalized selections.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Processed payments for purchased items using cash registers or other payment systems.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Negotiated discounts and exclusive offers with retailers to enhance client shopping experience.
Delivery Driver
Uber
Florida
02.2023 - Current
- Provide reliable on-demand delivery services by planning efficient routes, managing time-sensitive deliveries, and ensuring accurate order fulfillment while working independently.
- Delivered food and packages efficiently to customers across designated areas.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Followed navigation systems to optimize delivery routes and reduce travel time.
- Navigated routes with relevant map programs and GPS systems.
- Operated vehicle safely under various weather conditions to ensure timely deliveries.
- Transported and safely delivered items to prevent damage or loss.
- Handled cash transactions and processed electronic payments securely during deliveries.
- Communicated directly with customers regarding delivery status and special instructions.
- Resolved customer inquiries and concerns promptly, enhancing overall service experience.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Adapted to changing schedules and customer demands while ensuring timely deliveries.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
- Collaborated with team members to coordinate deliveries during peak hours effectively.
Delivery Specialist
DoorDash
Plantation
01.2023 - Current
- Operate as an independent logistics professional responsible for end-to-end order fulfillment in a high-volume environment, demonstrating route optimization, time management, and customer service.
- Managed daily delivery operations to ensure timely and accurate deliveries of goods.
- Managed delivery routes to optimize efficiency and reduce wait times.
- Coordinated deliveries to ensure timely service across various locations.
- Monitored order status and updated customers on delivery progress consistently.
- Utilized mobile applications for real-time tracking and customer communication support.
- Communicated with customers to address inquiries and resolve issues effectively.
- Enhanced customer satisfaction through prompt and reliable service to customers by keeping deliveries on time and undamaged.
- Performed routine maintenance checks on all equipment used during deliveries.
Biomedical Equipment Technician Intern
US Med-Equip
Sunrise
06.2023 - 08.2023
- Assisted with programming, calibration, troubleshooting, preventive maintenance, and sanitation of hospital medical equipment including ventilators, infusion pumps, monitors, EKGs, AEDs, and oxygen concentrators.
- Assisted in repairing and maintaining medical equipment for healthcare facilities.
- Collaborated with senior technicians on complex repair tasks and troubleshooting.
- Conducted routine inspections to ensure equipment safety and compliance standards.
- Reprogrammed software for existing biomedical equipment.
- Documented maintenance activities and service reports in company databases.
- Supported inventory management by tracking equipment availability and usage.
Dining Room Server
Denny's
Broward County
10.2022 - 01.2023
- Provided exceptional customer service to enhance dining experiences.
- Delivered attentive customer service, accurately processed orders, and collaborated with kitchen staff in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted guests with menu selections and dietary restrictions.
- Handled customer complaints promptly and professionally to ensure satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Monitored inventory levels and communicated needs to management effectively.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Dining Room Server & Host
Denny's
Broward County
06.2022 - 08.2022
- Delivered exceptional customer service to create memorable dining experiences.
- Provided excellent customer service to ensure repeat business.
- Managed seating, reservations, guest flow, and provided high-quality table service while coordinating with front- and back-of-house staff.
- Took accurate orders and ensured timely food delivery to tables.
- Delivered food and beverages while adhering to safety guidelines.
- Collaborated with kitchen staff to address special customer requests promptly.
- Resolved customer concerns promptly and escalated issues to management for timely resolution.
- Monitored dining rooms for safety and customer needs.
- Documented food orders and ran items to guest tables in dining room.
- Handled cash transactions and processed payments efficiently.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Assisted with setting up dining room for special events.
- Informed customers about ingredients used in menu items.
Education
Bachelor of Arts - History
Florida Atlantic University
Boca Raton, FL06-2028
Skills
- Food safety
- Suggestive selling
- Route optimization
- Time management
- Payment processing
- Cash handling
- Order coordination
- Customer service
- Customer communication
- Customer relations
- Customer feedback
- Customer interaction
- Effective communication
- Problem resolution
- Problem solving
- Delivery procedures
- Logistics coordination
- Stock management
- Planning and organization
- Order documentation
- Delivery tracking
- Load management
- Route planning
- E-commerce management
- Reporting skills
- Product expertise
- Suggestive selling
- Menu item recommendation
- Customer upselling
- Grocery sales
- High volume dining
- Procedural compliance
- Food delivery
- Food safety
- Detail orientation
- Deadline driven
- Service quality
- Vendor engagement
- Research skills
- Reporting skills
- Team collaboration
- Work area organization
- Multitasking and organization
- Heavy lifting
- Valid Driver's license
- Clean driving record
- Safe driving record
- GPS navigation
- Navigation skills
- Route logs
- Project management
- Procedural compliance
- Effective problem-solving
- Dish preparation
- Table bussing
- Hostess support
- Guest relations
- Guest engagement
- Customer service excellence
- Customer issue resolution
- Supply restocking
- Order packaging
- Order scheduling
- Customer interaction
- Valid Driver's license
- Customer communication
- Clean driving record
- Customer feedback
- Safe driving record
- Service quality
- Supply restocking
- Order packaging
- GPS navigation
- Cargo management
- Effective problem-solving
- Route logs
- Navigation skills
- Delivery tracking
- Order scheduling
Timeline
Personal Shopper and Delivery Driver
Instacart
03.2025 - Current
Biomedical Equipment Technician Intern
US Med-Equip
06.2023 - 08.2023
Delivery Driver
Uber
02.2023 - Current
Delivery Specialist
DoorDash
01.2023 - Current
Dining Room Server
Denny's
10.2022 - 01.2023
Dining Room Server & Host
Denny's
06.2022 - 08.2022
Bachelor of Arts - History
Florida Atlantic University