Scott Williams
San Antonio,TX
Summary
Dynamic restaurant manager with a proven record of driving operational excellence and customer satisfaction. Consistently met financial targets by collaborating effectively with chefs and owners, while enhancing team performance and ensuring adherence to safety regulations. Committed to creating a welcoming dining experience through staff development and strong customer relationships.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Personal Shopper Delivery Driver
Spark Delivery Service / Walmart
San Antonio, TX
09.2024 - Current
- Assisted customers in selecting the best and freshest grocery items, provided alternatives for sold-out products, and adhered to their budget during shopping.
- Delivering packages to customers' personal residences and businesses, engaging professionally with customers.
- Transported items safely and efficiently, following designated routes and schedules to ensure on-time deliveries.
- Load and unload all items with care, ensuring that all packages are secure and free from damage.
- Managed returns, processing purchases accurately and returning unsold items to appropriate departments.
Sales Consultant
Dodge Chrysler Jeep Ram
San Antonio, TX
06.2022 - 08.2024
- Showcase the dealership's vehicles and explain their features and warranties to customers
- Provided customers with in-depth knowledge of all vehicle models available. Trained in selling commercial vehicles.
- Answer customer questions about cars, financing and purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values, enhancing customer satisfaction and loyalty
- Coordinate with the finance department to determine each customer's financing and ownership options
- Utilized various tools to identify and track additional leads for the dealership.
- Enhanced lead generation efforts by actively using provided tools to uncover new customer opportunities.
- Posted regularly on social media to increase dealership visibility and attract new customers.
Service Sales Rep
The Washtub
San Antonio, TX
06.2019 - 04.2022
- Welcome customers and assess their requirements.
- Delivered exceptional customer service by keeping customers informed about detailing time.
- Enhanced customer engagement by actively promoting car wash services. of Car Wash Memberships to enhance monthly revenues.
- Built strong relationships with customers to ensure repeat business.
- Demonstrated product features to educate customers on benefits.
Counter Sales / Delivery/ Account Manager
Auto Value
Coloma, MI
04.2016 - 06.2019
- Managed all incoming phone calls and walk-in traffic in an auto parts store.
- Listen to customers' requirements to identify, locate, and order necessary parts for their projects.
- Restocked and organized inventory daily to maintain optimal product availability.
- Maintained inventory levels daily to support customer needs.
- Perform store opening and closing duties, generate daily reports, facilitate core returns, and handle warranty replacements.
- Processed daily cash deposits to ensure accurate financial records. to maintain financial accountability. and process all credit card transactions.
General Manager
Don Julios Restaurant
Houston, TX
01.2012 - 12.2014
- Hired as assistant manager and promoted to General Manager within 1 month of employment.
- Oversaw daily operations for front and back of house, collaborated with food suppliers and vendors for cost-effective deals and onsite promotions, and hired and trained staff on procedures and best practices.
- Handled daily cash deposits to maintain accurate financial records and prevent discrepancies.
- Managed daily operations of a high-volume restaurant.
- Implemented customer service protocols to enhance guest experience.
- Ensured compliance with health and safety regulations.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Installer/ Designer
Simplex Grinnell
Houston, TX
05.2008 - 01.2012
- Corrected sprinkler layouts and drawings to meet project specifications.
- Collaborated with the foreman to identify and resolve installation challenges.
- Conducted site inspections to assess installation requirements and conditions.
- Read blueprints and technical drawings to guide installation processes.
- Communicated with clients to understand specific installation needs and preferences.
- Performed troubleshooting to diagnose and resolve system issues.
- Created detailed documentation of installation instructions for future reference purposes.
- Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
- Designed fire protection systems for commercial and industrial buildings.
- Created detailed drawings using AutoCAD and other design tools.
General Manager / District Manager
Fuddruckers
San Antonio, TX
01.2003 - 04.2008
- Initially Hired as an associate manager, promoted to GM in the 3rd weeks of training.
- Oversaw daily operations ensuring compliance with company policies and standards.
- Streamlined workflows to improve efficiency across all restaurant operations and departments.
- Cultivated a positive work culture through effective communication and team-building initiatives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Comp positive 48 weeks
- Led San Antonio regions in sales, comparable sales, and restaurant operating profits.
- Initiated community fundraising activities that boosted business engagement.
- Mentored and trained 4 associate managers to help transition them into general managers.
- Achieved Restaurant training status within 9 months.
- Enhanced Guest Satisfaction levels.
- Managed staff recruitment, training, and performance evaluations for all employees.
- Developed and implemented operational strategies to improve customer service quality.
- Managed daily operations to ensure consistent food quality and customer satisfaction.
- Oversaw inventory management and supply ordering for timely product availability.
- Implemented safety protocols to comply with health regulations and standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Oversaw daily operations across multiple restaurant locations.
- Coordinated marketing initiatives to boost regional brand awareness.
- Ensured compliance with health and safety regulations across all sites.
- Developed budgets and monitored financial performance of restaurants.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
Education
Lamar Sr High School
Houston , TXSome College (No Degree) - Hotel, Motel, And Restaurant Management
Southwest Texas State University
San Marcos, TXMechanical Engineering - Piping
Horn Drafting & CAD School
Houston , Texas 08.2008 - 11.2010
Skills
- Order fulfillment
- Inventory management
- Product knowledge
- Customer service
- Customer engagement
- Sales negotiation
- Professional communication
- Time management
- Attention to detail
- Planning and organization
- Food safety and sanitation
Key Accomplishments
- Achieved the title of Youngest Manager at 16 years old at Rajin Cajun Restaurant.
- Successfully boosted restaurant sales by 20% by focusing on high quality food, outstanding service, and a family-friendly atmosphere.
- Developed and secured the title of Best Margarita in Houston while working at Don Julio's Restaurant.
- Kept expenses below budget by implementing precise planning, reducing waste, strategic purchasing, and cost-effective operational methods.
- Contributed to the planning and management of major renovation projects that improved the restaurant's ambiance and functionality.
Timeline
Personal Shopper Delivery Driver
Spark Delivery Service / Walmart
09.2024 - Current
Sales Consultant
Dodge Chrysler Jeep Ram
06.2022 - 08.2024
Service Sales Rep
The Washtub
06.2019 - 04.2022
Counter Sales / Delivery/ Account Manager
Auto Value
04.2016 - 06.2019
General Manager
Don Julios Restaurant
01.2012 - 12.2014
Mechanical Engineering - Piping
Horn Drafting & CAD School
08.2008 - 11.2010
Installer/ Designer
Simplex Grinnell
05.2008 - 01.2012
General Manager / District Manager
Fuddruckers
01.2003 - 04.2008
Lamar Sr High School
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Southwest Texas State University