Edith Martinez
Santa Ana,CA
Summary
Results-driven professional with expertise in communication and problem-solving. Proven track record in enhancing customer satisfaction and optimizing inventory management. Focused on improving customer experiences through meticulous attention to detail and efficient order fulfillment.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Personal shopper & Driver
Maplebear, Inc. (instacart)
Irvine, California
06.2020 - Current
- Facilitated customer selection of items that satisfy specific needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Navigated store layouts efficiently to locate products quickly.
- Provided exceptional customer service through timely communication and support.
- Completed pickup and shopping orders for customers within local area.
- Assisted customers in selecting items that met their individual needs and preferences.
Agricultural Assistant
Crece Urban Farm
Orange, California
08.2023 - 04.2025
- Monitored crop health, addressed pest issues, and ensured optimal growth conditions.
- Implemented efficient watering schedules to maximize resource utilization in farming operations.
- Managed inventory of seeds, tools, and equipment for streamlined agricultural processes.
- Assisted in planting, cultivating, and harvesting diverse crops at an urban farm.
- Organized storage facilities for seed, fertilizer, feed, fuel, and other supplies.
- Coordinated volunteer activities to promote community engagement with sustainable agriculture.
- Instructed visitors on local farming history and practices through guided tours.
- Supported community outreach programs to educate about sustainable agricultural techniques.
Merchandise Pickup Associate
Ralphs Grocery Store
Irvine, California
02.2023 - 09.2023
- Assisted customers with merchandise pickup and order retrieval.
- Maintained accurate inventory records for pickup items and stock levels.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Communicated effectively with team members to coordinate order fulfillment.
Driver
DoorDash
Costa Mesa, California
02.2019 - 11.2020
- Delivered food orders accurately and on time to customers.
- Navigated efficiently using GPS and mapping applications.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Delivered goods and services to customers on time and in excellent condition.
Education
Some College (No Degree) - Pharmacy Technician
Santa Ana College
Santa Ana, California, CASkills
- Customer service
- Inventory management
- Order fulfillment
- Communication skills
- Time management
- Attention to detail
- Problem solving
- Bilingual communication
- Spanish fluency
Certification
CPR AED Training
Languages
Spanish
Native/ Bilingual
Timeline
Agricultural Assistant
Crece Urban Farm
08.2023 - 04.2025
Merchandise Pickup Associate
Ralphs Grocery Store
02.2023 - 09.2023
Personal shopper & Driver
Maplebear, Inc. (instacart)
06.2020 - Current
Driver
DoorDash
02.2019 - 11.2020
Some College (No Degree) - Pharmacy Technician
Santa Ana College