Victor Quiroz
Phoenix,AZ
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Dedicated Personal Shopper well-versed in selecting, packing, and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring many years of retail experience to dynamic new position.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Talented professional with great skills in relationship building, communication, and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work.
Overview
3
3
years of professional experience
Work History
Personal Shopper/Delivery Driver
Instacart
Phoenix, AZ
05.2021 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Provided fashion advice to customers based on current trends and personal style.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Processed payments for purchased items using cash registers or other payment systems.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Responded promptly to customer inquiries via phone calls or emails.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Processed shipment documents neatly and efficiently for each load.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Utilized GPS and maps for efficient route planning.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
Reset Coordinator
Walmart
Phoenix, AZ
09.2022 - 06.2024
- Developed and maintained a comprehensive database of reset activities, including individual store information and reset activity summaries.
- Assisted in the creation of detailed reports for senior management on the success of reset projects.
- Coordinated with vendors to ensure timely delivery of merchandise according to established timelines.
- Monitored progress of resets and reported any issues or concerns to appropriate parties.
- Provided support in the development of merchandising standards, policies, and procedures related to resets.
- Researched competitive pricing trends and market conditions to determine optimal product placement within stores.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Maintained accurate records of all materials used during each reset project.
Retail Merchandiser
SAS RETAIL SERVICES
- Ensuring the latest products are on the shelves, setting up Merchandise and promotions
- Self-motivated and team work
- Customer-Service, oriented technology fast Pace environment
- Responsible for serving stores in the field, re-merchandising products and performing other merchandising activities
- Stocking and Filling the shelves
Merchandiser
HeartLand Coca-Cola/ Lenexa, KS
- Traveling to various local stores maintain a good relationship with the store Director or store manager
- Walk through of the store and locating products
- Upheld stock levels and proper pricing for multiple product lines
- Assisted on gathering and moving materials and equipment for assigned display
- Maximized the potential for sales cycles success through effective promotions placement and eye-catching products display.
Various Positions
K-Mart/ Leavenworth, KS
- During time at K-Mart I work as a softline Lead, footwear Lead, Sales floor Supervisor, and customer service supervisor
- Supervised and coordinated the activities of workers engaged in one or more occupation
- Interpretation specification, job orders to work, and assigned duties
- Design and presented my work on the sales floor for upper management
- Demonstrate skillful communication skills with staff and customer
- Completed training to classify as a customer service Expert.
Education
High School Diploma -
Teen Virtual Academy
Hillsboro, KS08-2007
Skills
- Self-motivated
- Team work
- Customer-Service oriented
- Technology fast Pace environment
- Stocking and Filling the shelves
- Maintaining a good relationship with the store Director or store manager
- Upholding stock levels and proper pricing for multiple product lines
- Assisting in gathering and moving materials and equipment for assigned display
- Maximizing the potential for sales cycles success through effective promotions placement and eye-catching products display
- Supervising and coordinating the activities of workers engaged in one or more occupations
- Designing and presenting work on the sales floor for upper management
- Demonstrating skillful communication skills with staff and customers
- Completing training to classify as a customer service Expert
- Computer Skills
- Customer Service
- Communication
- Store planning and design
- Collaboration
- Adaptability
- Conflict Resolution
- Handling Pressure
- Money Handling
- Heavy Lifting
- Planning and Organization
- Verifying Order Accuracy
- Online Order Processing
- Relationship Building
- Mobile ordering understanding
- Strong interpersonal skills
- Delivery Management
- Customer Relations
- Delivery procedures
- Product Knowledge
- Attention to Detail
- Documentation And Reporting
- Prioritizing Orders
Timeline
Reset Coordinator
Walmart
09.2022 - 06.2024
Personal Shopper/Delivery Driver
Instacart
05.2021 - Current
Retail Merchandiser
SAS RETAIL SERVICES
Merchandiser
HeartLand Coca-Cola/ Lenexa, KS
Various Positions
K-Mart/ Leavenworth, KS
High School Diploma -
Teen Virtual Academy