Amanda Althaus
Altoona,IA
Summary
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Personal Shopper/Delivery Driver
Shipt
Des Moines, IA
06.2022 - Current
- Ensured product quality by inspecting items before purchase and maintaining high standards.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
First Aid Route Representative
City Laundry
Polk City, IA
09.2022 - 05.2024
- Schedule, hiring, training, inventory, taking orders, assembling orders, quality checks
- Developed strong customer relationships, addressing concerns and ensuring service reliability.
- Established rapport with clients by providing exceptional customer service during each interaction.
- Collaborated with sales team to identify opportunities for growth within the territory.
- Adhered strictly to all company policies regarding driver safety, demonstrating a commitment to responsible operation of the company vehicle.
Account Resolution Specialist III
Wells Fargo
West Des Moines, IA
10.2016 - 12.2021
- Managed escalated inquiries, ensuring timely resolution and customer satisfaction.
- Trained new staff on best practices in account management and conflict resolution strategies.
- Assisted in the development of collections policies, contributing towards improved cash flow management within the organization.
- Upheld strict confidentiality when dealing with sensitive client information as per company policies and regulatory guidelines.
- Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
- Monitored aging accounts and reached out to customers to discuss payments.
- Provided exceptional customer service, handling inquiries and resolving issues in a professional manner.
Forklift Operator
Mrs. Clarks Foods
Ankeny, IA
10.2015 - 10.2016
- Assemble pallets, wrapping, delivering product to proper stations, unloading semis, hooking up oil tankers, put product away
Landscaping
Perfict Landscaping
Des Moines, IA
05.2012 - 10.2015
- Planting, weeding, watering, designing pots, drove company vehicles box trucks, water tankers.
Laborer
United Parcel Service
Des Moines, IA
08.2008 - 06.2012
- Loading packages, sorting, making sure correct address are loaded to proper vehicles
General Manager
Papa John's Pizza
09.2003 - 08.2008
- Schedule, hiring, training, inventory, taking orders, assembling orders, quality checks
Education
High school diploma - undefined
Farrar Jr-Sr High School
Bondurant, IA06.1998
Skills
Customer service
Attention to detail
Planning and organization
Decision-making
Certification
- First Aid Certification
- Forklift Certification
- Driver's License
- Non-CDL Class C
Timeline
First Aid Route Representative
City Laundry
09.2022 - 05.2024
Personal Shopper/Delivery Driver
Shipt
06.2022 - Current
Account Resolution Specialist III
Wells Fargo
10.2016 - 12.2021
Forklift Operator
Mrs. Clarks Foods
10.2015 - 10.2016
Landscaping
Perfict Landscaping
05.2012 - 10.2015
Laborer
United Parcel Service
08.2008 - 06.2012
General Manager
Papa John's Pizza
09.2003 - 08.2008
High school diploma - undefined
Farrar Jr-Sr High School