Omayra Claudio

• Responsible for shopping and delivering a wide range of items, from groceries to household goods, directly to customers’ doorsteps. As well as communicating and providing great customer service.

Responsible for picking up food orders from restaurants and delivering them to customers.

Providing great Customer service and on time delivery.

• Tracked substitutions and informed customers of changes.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Demonstrated speed and accuracy in order item selection.
• Selected best-quality perishable items such as meat and produce.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Delivered packages to customer doorsteps and business offices.

Financial Tasks:

• Reconciling all hotel income and expenses for the 24-hour operating period.
• Verifying guest accounts and resolving any discrepancies.
• Preparing daily and weekly revenue reports for management.
• Balancing financial transactions, including cash and credit card payments.
• Generating reports on room rates, occupancy percentages, and sales

Guest Services:

• Providing front desk services, including checking in/out guests and handling reservations.
• Addressing guest inquiries, complaints, and requests.
• Ensuring guest satisfaction and a smooth overnight experience

Other Duties:

• Preparing for the morning shift by organizing information and reports.
• Maintaining the accuracy of occupancy manifests and distributing them to relevant departments.

Essential functions include:

• To perform multiple clerical functions and to support shipping office.
• Prepare the outbound paperwork that accompanies the stores’ deliveries.
• Prepare envelopes and general delivery receipts at least one day in advance to eliminate delays in processing store packets upon load completion.
• Complete the general delivery receipts with the store number, date, pallet quantities and seals issued, etc.; to check all invoices to assure proper item selection; to verify selection copy of invoice and store copy of invoice agree; to record by commodity all red-lines on separate “NS” sheets and to submit these sheets to Inventory Control to credit the stores for product they did not receive; to finalize and marry (if necessary) store packets according to the stores listed on the loading diagrams; and to sort store mail/pouches and distribute accordingly.