Caroline Knapp
Dallas,Georgia
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Personal Shopper/Delivery Driver
Spark (Wal-Mart)
Dallas, Georgia
05.2024 - Current
- Demonstrated strong organizational skills by managing multiple client orders simultaneously.
- Received work assignments from order system to fill orders.
- Maintained positive working relationships with customers, team members, and leadership.
- Performed regular quality control checks of merchandise before delivery.
- Resolved customer complaints quickly by contacting leadership.
- Displayed excellent problem solving abilities when resolving customer complaints.
- Created personalized shopping experiences for customers by providing individualized attention.
Personal Shopper/Delivery Driver
Instacart
Dallas, Georgia
05.2021 - Current
- Demonstrated strong organizational skills by managing multiple client orders simultaneously.
- Received work assignments from order system to fill orders.
- Maintained positive working relationships with customers, team members, and leadership.
- Performed regular quality control checks of merchandise before delivery.
- Utilized selection process for products within store and bagged products following bagging standards.
- Displayed excellent problem solving abilities when resolving customer complaints.
- Assisted with collection, loading, and acceptance of payment for pick-up and delivery orders.
- Stored product correctly in staging area, following safety guidelines.
- Escalated complaints to leadership to resolve shopping matters quickly and retain customers.
- Coordinated purchasing and delivery of items to customers.
- Managed online sales transactions from start to finish.
- Created personalized shopping experiences for customers by providing individualized attention.
- Fostered high-level customer service and satisfaction to drive loyalty.
Security Guard
Sunstates Security
Atlanta, GA
08.2025 - 04.2026
- Conducted regular patrols to ensure safety of premises and deter unauthorized access.
- Monitored surveillance systems for suspicious activities and reported incidents promptly.
- Assisted in emergency response procedures, ensuring compliance with safety protocols.
- Maintained accurate logs of daily activities and security incidents for management review.
- Provided exceptional customer service while interacting with visitors and staff members.
- Trained new personnel on security protocols and emergency preparedness strategies.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Welding Coordinator
Jefferson Southern Corporation
Rockmart, Georgia
09.2022 - 05.2024
- Collaborated with engineering team to develop new techniques for welding components with varying materials.
- Coordinated efforts between departments involved in the fabrication process from start-to-finish.
- Researched new technologies related to the field of welding and presented findings to management team.
- Conducted safety inspections on all welding equipment to ensure compliance with industry standards.
- Managed inventory levels of consumable supplies such as fluxes, electrodes, and shielding gases, ensuring adequate stock levels were maintained.
- Maintained detailed records of inspection results and tracked progress towards quality assurance goals.
- Enforced adherence to strict quality control protocols established by ISO 9001 certification requirements.
- Developed procedures for verifying product conformity prior to shipping or installation at customer sites.
- Implemented lean manufacturing principles to streamline the welding process and reduce costs associated with waste material.
- Trained personnel on proper use of specialized welding tools and equipment while maintaining a safe working environment.
- Provided technical support regarding troubleshooting issues encountered during operation of automated systems.
- Created comprehensive reports summarizing production metrics and outlined corrective action plans when necessary.
- Monitored performance metrics across multiple shifts during peak periods of activity to identify areas for improvement.
- Enforced safety and sanitation regulations.
- Inspected completed work to verify conformance with quality standards.
- Trained team members in equipment operation and proper use of PPE.
Meat Clerk
Kroger
Dallas, Georgia
01.2019 - 11.2019
- Maintained safe work environment by cleaning and sanitizing knives and cutting equipment.
- Improved meat sales by using suggestive selling techniques and customer service skills.
- Stocked shelves with fresh products for easy access by customers.
- Rotated product regularly to maintain freshness while minimizing waste due to spoilage or expiration dates.
- Disposed of expired or damaged goods promptly following established health department guidelines.
- Recorded essential information by labeling meat with weights, prices and expiration dates.
- Inspected meat and food products regularly, checking expiration dates and potential health risks.
- Labeled products correctly according to company standards.
- Followed proper food safety procedures when handling meat products.
- Adhered to all health codes and sanitation regulations set forth by local government agencies.
- Interacted kindly with customers by answering questions and providing information on food products.
- Assisted in preparing special orders for customers upon request.
- Arranged food display case in visually pleasing presentation to improve meat sales.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary.
- Communicated with customers regarding orders, comments, and complaints.
Education
Accredited Program - Medical Assisting
Clinical Skills Institute
New York, NY06-2026
Skills
- Customer service
- Customer relations
- Excellent communication
- Attention to detail
- Planning and organization
- Decision-making
- Documentation and reporting
- Teamwork and collaboration
Timeline
Security Guard
Sunstates Security
08.2025 - 04.2026
Personal Shopper/Delivery Driver
Spark (Wal-Mart)
05.2024 - Current
Welding Coordinator
Jefferson Southern Corporation
09.2022 - 05.2024
Personal Shopper/Delivery Driver
Instacart
05.2021 - Current
Meat Clerk
Kroger
01.2019 - 11.2019
Accredited Program - Medical Assisting
Clinical Skills Institute