Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Juanita  Lounsbury

Juanita Lounsbury

Valrico

Summary

Experienced in maintaining positive relationships with customers and store personnel, demonstrating effective communication and customer service skills. Managed multiple clients simultaneously while ensuring high standards of service and privacy, contributing to a positive shopping experience. Proficient in cash handling and point of sale systems, with a focus on accuracy and efficiency during transactions. Demonstrated attention to detail through inventory management and visual merchandising, enhancing store organization and customer satisfaction.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations.

Compassionate Hospice Caregiver with background in providing end-of-life care. Experience includes managing medication schedules, providing emotional support, and coordinating with medical professionals for optimal patient care. Strengths include palliative care knowledge, strong communication skills, and ability to handle high-stress situations. Previous work has positively impacted patients and families by creating comfortable environments and facilitating effective pain management strategies.

Overview

15
15
years of professional experience

Work History

Personal Shopper and Delivery Driver

Instacart
Tampa
03.2024 - Current
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Asked store associates for help locating missing products.
  • Satisfied customers with quick, accurate service under tight deadlines.

Secret Shopper

Mobee
Tampa
01.2021 - Current
  • Replenished and arranged items to maintain appearance.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Surveyed merchandise displays for neatness and completeness.
  • Monitored employees' adherence to company policies regarding returns and exchanges.
  • Inspected restroom facilities for cleanliness and availability of supplies.
  • Verified that all necessary information was included on receipts.
  • Evaluated cleanliness and organization of the store environment.
  • Observed customer service standards, such as product knowledge and checkout procedures.
  • Checked online ordering platforms for functionality and ease-of-use.
  • Investigated employee engagement levels by assessing attitude and friendliness.
  • Examined speed of checkout line processing times.
  • Recorded observations of customer interactions with store personnel.

Delivery Driver

Uber Eats
Tampa
06.2022 - 01.2025
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients
  • Transported goods safely while maintaining high standards of customer service.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions
  • Provided excellent customer service by answering inquiries about products or services being delivered
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Stayed up-to-date on changing local roads and construction areas that may affect route
  • Adhered to all applicable traffic laws while driving delivery vehicle
  • Maintained accurate records of goods delivered and collected payments as required.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays to decrease calls to support.
  • Handled customer service complaints with utmost professionalism
  • Handled merchandise in accordance with product handling standards.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Utilized GPS and maps for efficient route planning.
  • Transported and safely delivered items to prevent damage or loss.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Kept accurate logs of all deliveries and trips.

Hospice Caregiver

Robert Mehaffey and Marcia Mehaffey
Valrico
01.2010 - 08.2011
  • Facilitated grief counseling sessions for family members who were dealing with loss.
  • Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
  • Administered medications according to physician orders in a timely manner.
  • Administered daily care routines and coordinated with medical professionals to maintain patient well-being.
  • Encouraged family members to participate in the patient's care plan and provided emotional support during difficult times.
  • Performed light housekeeping duties such as changing bed linens, vacuuming carpets, and cleaning bathrooms as needed by the patient or family member.
  • Developed individualized plans of care for each patient based on their specific needs.
  • Provided companionship, emotional support, and comfort to patients and families.
  • Maintained confidentiality of all medical records according to HIPAA regulations.
  • Maintained accurate records of patient care activities including assessments, treatments, medications administered.
  • Educated patient's family members on end-of-life care needs.
  • Assisted with transferring patients from beds to wheelchairs or other mobility devices when necessary.
  • Monitored vital signs and reported changes in condition to supervisor.
  • Measured vital signs, recorded data gathered and provided treatment assistance to nurses.
  • Moved patients carefully into different positions to promote better body alignment and comfort.
  • Administered medications and educated patients and families on correct at-home administration.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Education

High School Diploma -

East Bay High School
Gibsonton, FL
05-1985

Skills

  • Order fulfillment
  • Customer service
  • Time management
  • Visual merchandising
  • Route optimization
  • Order proofing
  • Accurate money handling
  • Heavy lifting
  • Patient care
  • Grief counseling
  • Client relationship management
  • Record keeping
  • HIPAA compliance
  • Housekeeping tasks
  • Compassionate care
  • Bedside manner
  • Medication administration
  • Reliability and punctuality
  • End-of-life care
  • Incidental household services

References

References available upon request.

Timeline

Personal Shopper and Delivery Driver

Instacart
03.2024 - Current

Delivery Driver

Uber Eats
06.2022 - 01.2025

Secret Shopper

Mobee
01.2021 - Current

Hospice Caregiver

Robert Mehaffey and Marcia Mehaffey
01.2010 - 08.2011

High School Diploma -

East Bay High School
Juanita Lounsbury